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Mercaux’s Customers

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Case Studies

Sportswear

Nike (IRG)

With Mercaux, Nike (up-and-run.ru) improved the effectiveness of sales people, freeing up their time and helping them to focus on providing better customer service.

15% improvement in conversion

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Multi-brand retailer

TENDAM

Convinced by the performance of Mercaux in their Springfield brand, launching in just 3 weeks, Tendam has since expanded to Pedro del Hierro, and the company's flagship brand, Cortefiel.

6% improvement in conversion

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Sportswear

SuperSports

SuperSports (part of Central Group) wanted to increase LTV and sales by improving the customer experience by transforming into a true omnichannel business to initially mitigate the impact of the pandemic.

7x ROI on POC

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Fashion

12 STOREEZ

Fashion brand 12 STOREEZ, a customer of Mercaux for several years, has taken the next step in their digital transformation journey in 2020 by deploying Mercaux’s newest solution, Digital Fitting Room, to complement their suite of in-store digital solutions and delight customers along the full in-store journey.

+38% basket size (UPT)

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Fashion

French Connection

French Connection rolled out Mercaux across all over the UK, following a successful pilot that showed a positive uplift in store sales and significant increase in online orders.

7% increase in sales

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Department Store

Tryano

Tryano began with a rollout of sales assist & omnichannel, before launcing Mercaux’s runner app and clienteling solutions. Find out how they phased their rollout to ensure usage was high from
day 1.

More than 700 events per day

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Health & Wellness

Holland & Barrett

Holland & Barrett, the UK’s leading specialist health food retailer, launched a digital transformation project with Mercaux to support store colleagues deliver a highly specialised wellbeing service to customers visiting stores.

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A few of our Customers

Testimonials

“We're a company with a robust ecommerce operation, so digital is in our DNA. Our priority was to bridge the gap between online and offline retail, and give our Stadium Goods customer a seamless, OMNI channel, shopping experience. We decided to partner with Mercaux because they presented a tailored digital platform that catered to our unique business model.“

Phung Truong, VP of Retail & Geographic Expansion, Stadium Goods

“Equipped with the sales assist app, Nike store associates improved the in- store customer shopping experience by offering complete looks, being able to instantly find required product and size, articulate product benefits and recommend matching items.”

Ekaterina Dobrovolskaya, Head of Nike department, Inventive Retail Group

“We initially launched with Mercaux in our new concept store in Chelmsford, Essex, which acts as a live hub to test innovative customer concepts. Both customer and colleague feedback on these new solutions has been positive. We are now working on the roll-out of the technology to nine additional stores.”

Darsh Chand, Head of Change and Continuous Improvement, Holland & Barrett

“The speed and ease at which we have been able to implement Mercaux has been remarkable. We brought the best of digital into our stores, delivering the highest standards of service to our customers - increasing both store and online sales.“

Simon Donoghue, MD of Retail and Ecommerce, French Connection

“Mercaux has seamlessly fit into stores’ daily performance and became not just tool but an important part of operational processes. We look forward to rolling out more stores and functionality from Mercaux’s suite of products in upcoming months to affirm our leading position among shoes segment retailers in Russia.“

Brand Director, Alexander Iliopulo, Ekonika

“Mercaux’s ease of integration and modularity were driving factors for us as we rolled out their services across multiple countries. We wanted to team up with a business which understood our commercial needs but also provided additional flexible functionalities to allow us to have a greater impact.”

Almudena Cárdenas, director of Projects and Innovation, Springfield

“Deploying Mercaux’s Digital Fitting Room Solution has not only provided customers with high quality support, but has also contributed positively to important in-store KPIs.“

Aliya Khasianova, Head of Omnichannel Sales, 12 STOREEZ

“Mercaux was easy to integrate, quick to implement and did not require a lot of additional resources to launch. The positive ROI in the 10 pilot stores has encouraged us to roll out to more stores, and the platforms supports our needs in enabling omnichannel sales in stores.”

Tony Morton, President, CRC Sports

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