70% share of wallet in-store
RFID-Enabled Self-Checkout
The project has been astounding and could quickly become a game changing development
Case Studies
Fashion
Jigsaw
How did this leading retailer invigorate service in-store and create elevated, memorable CX, boosting to LTV and sales? Read on to see how Jigsaw streamlined their service, and recaptured potential lost sales by placing omnichannel orders from stores, emailing products viewed in-store to purchase later, and more.
+11.5% in-store conversion
Multi-brand retailer
TENDAM
Convinced by the performance of Mercaux in their Springfield brand, launching in just 3 weeks, Tendam has since expanded to Pedro del Hierro, and the company's flagship brand, Cortefiel.
6% improvement in conversion
Sportswear
SuperSports
SuperSports (part of Central Group) wanted to increase LTV and sales by improving the customer experience by transforming into a true omnichannel business to initially mitigate the impact of the pandemic.
7x ROI on POC
Fashion
12 STOREEZ
Fashion brand 12 STOREEZ, a customer of Mercaux for several years, has taken the next step in their digital transformation journey in 2020 by deploying Mercaux’s newest solution, Digital Fitting Room, to complement their suite of in-store digital solutions and delight customers along the full in-store journey.
+38% basket size (UPT)
Fashion
French Connection
French Connection rolled out Mercaux across all over the UK, following a successful pilot that showed a positive uplift in store sales and significant increase in online orders.
7% increase in sales
A few of our Customers
Testimonials
"Although still early days, the results from the project have been astounding and could quickly become a game changing development for River Island when the decision is made to rollout to the wider estate."
Paul Cooper Director of Technology Operations
"The rollout of our digital transformation project with Mercaux was smooth and fast as a result a key factor - the ease of integration. We were able to go to market more quickly than we thought possible."
Josh Towb Head of Business Transformation
"We're a company with a robust ecommerce operation, so digital is in our DNA. Our priority was to bridge the gap between online and offline retail, and give our Stadium Goods customer a seamless, OMNI channel, shopping experience. We decided to partner with Mercaux because they presented a tailored digital platform that catered to our unique business model."
Phung Truong VP of Retail & Geographic Expansion
"Mercaux’s ease of integration and modularity were driving factors for us as we rolled out their services across multiple countries. We wanted to team up with a business which understood our commercial needs but also provided additional flexible functionalities to allow us to have a greater impact."
Almudena Cárdenas Director of Projects and Innovation
"Mercaux was easy to integrate, quick to implement and did not require a lot of additional resources to launch. The positive ROI in the 10 pilot stores has encouraged us to roll out to more stores, and the platforms supports our needs in enabling omnichannel sales in stores."
Tony Morton President
"Deploying Mercaux’s Digital Fitting Room Solution has not only provided customers with high quality support, but has also contributed positively to important in-store KPIs."
Aliya Khasianova Head of Omnichannel Sales
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