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Mercaux’s Customers

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In the News

Health & Wellness

Holland & Barrett

Holland & Barrett, the UK’s leading specialist health food retailer, launched a digital transformation project with Mercaux to support store colleagues deliver a highly specialised wellbeing service to customers visiting stores.

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Case Studies

Fashion

French Connection

Following a successful pilot that showed a positive uplift in store sales and significant increase in online orders, French Connection rolled out Mercaux across the whole of the UK.

7% increase in sales

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Sportswear

Nike (IRG)

With Mercaux, Nike (up-and-run.ru) improved the effectiveness of sales people, freeing up their time and helping them to focus on providing better customer service.

15% improvement in conversion

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Department Store

Tryano

Tryano begain with a rollout of sales assist & omnichannel, before launcing Mercaux’s runner app and clienteling solutions. Find out how they phased their rolloutout to ensure usage was high from
day 1.

More than 700 events per day

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A few of our Customers

Testimonials

“We initially launched with Mercaux in our new concept store in Chelmsford, Essex, which acts as a live hub to test innovative customer concepts. Both customer and colleague feedback on these new solutions has been positive. We are now working on the roll-out of the technology to nine additional stores.”

Darsh Chand, Head of Change and Continuous Improvement at Holland & Barrett

“The speed and ease at which we have been able to implement Mercaux has been remarkable. We brought the best of digital into our stores, delivering the highest standards of service to our customers - increasing both store and online sales.“

Simon Donoghue, MD of Retail and Ecommerce

“Mercaux has seamlessly fit into stores’ daily performance and became not just tool but an important part of operational processes. We look forward to rolling out more stores and functionality from Mercaux’s suite of products in upcoming months to affirm our leading position among shoes segment retailers in Russia.“

Brand Director, Alexander Iliopulo. Ekonika

“Equipped with the sales assist app, Nike store associates improved the in- store customer shopping experience by offering complete looks, being able to instantly find required product and size, articulate product benefits and recommend matching items.”

Ekaterina Dobrovolskaya, Head of Nike department, Inventive Retail Group

“Mercaux has been an exemplary partner in our digital transformation, not only helping us to deliver in-store technology into the hands of our sales people and thus increasing store and online sales, but also helping to pave the way for more streamlined store operations and communication process.”

Rusland Malich, Benetton Group, Country Manager

“Mercaux’s ease of integration and modularity were driving factors for us as we rolled out their services across multiple countries. We wanted to team up with a business which understood our commercial needs but also provided additional flexible functionalities to allow us to have a greater impact.”

Almudena Cárdenas, director of Projects and Innovation Springfield

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