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in-store omnichannel success

Discover how our solutions boost customer LTV, enhance conversion rates, increase UPT, and deliver valuable in-store customer behaviour & staff performance data.

70% share of wallet in-store

RFID-Enabled Self-Checkout

The project has been astounding and could quickly become a game changing development

Case Studies

Multi-brand retailer

TENDAM

Convinced by the performance of Mercaux in their Springfield brand, launching in just 3 weeks, Tendam has since expanded to Pedro del Hierro, and the company's flagship brand, Cortefiel.

6% improvement in conversion

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Sportswear

SuperSports

SuperSports (part of Central Group) wanted to increase LTV and sales by improving the customer experience by transforming into a true omnichannel business to initially mitigate the impact of the pandemic.

7x ROI on POC

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Fashion

12 STOREEZ

Fashion brand 12 STOREEZ, a customer of Mercaux for several years, has taken the next step in their digital transformation journey in 2020 by deploying Mercaux’s newest solution, Digital Fitting Room, to complement their suite of in-store digital solutions and delight customers along the full in-store journey.

+38% basket size (UPT)

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Fashion

French Connection

French Connection rolled out Mercaux across all over the UK, following a successful pilot that showed a positive uplift in store sales and significant increase in online orders.

7% increase in sales

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Department Store

Tryano

Tryano began with a rollout of sales assist & omnichannel, before launcing Mercaux’s runner app and clienteling solutions. Find out how they phased their rollout to ensure usage was high from
day 1.

More than 700 events per day

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A few of our Customers

Testimonials

"I have experienced first-hand the impact that deploying Next Generation solutions can have on the customer experience in-store, so it was an easy decision to work with Mercaux once again."

Beth Butterwick, CEO

"Although still early days, the results from the project have been astounding and could quickly become a game changing development for River Island when the decision is made to rollout to the wider estate."

Paul Cooper, Director of Technology Operations

"We're a company with a robust ecommerce operation, so digital is in our DNA. Our priority was to bridge the gap between online and offline retail, and give our Stadium Goods customer a seamless, OMNI channel, shopping experience. We decided to partner with Mercaux because they presented a tailored digital platform that catered to our unique business model."

Phung Truong, VP of Retail & Geographic Expansion, Stadium Goods

"Mercaux’s ease of integration and modularity were driving factors for us as we rolled out their services across multiple countries. We wanted to team up with a business which understood our commercial needs but also provided additional flexible functionalities to allow us to have a greater impact."

Almudena Cárdenas, director of Projects and Innovation, Springfield

"Mercaux was easy to integrate, quick to implement and did not require a lot of additional resources to launch. The positive ROI in the 10 pilot stores has encouraged us to roll out to more stores, and the platforms supports our needs in enabling omnichannel sales in stores."

Tony Morton, President, CRC Sports

"Deploying Mercaux’s Digital Fitting Room Solution has not only provided customers with high quality support, but has also contributed positively to important in-store KPIs."

Aliya Khasianova, Head of Omnichannel Sales, 12 STOREEZ

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