Mercaux’s Customers

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Case Study

French Connection partnered with Mercaux to transform their customer experience, empower sales people, bring omnichannel capabilities in-store and streamline store operations. Watch this short 2 minute video to see how this increased conversion and basket size.

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Improved customer service and streamlined in-store sales and operational processes brought up to 14% uplift in sales.

Up to 14% uplift in sales

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French Connection rolled out Mercaux across all over the UK, following a succesfull pilot that showed more than 5% uplift in store sales and significant increase in online orders.

5-7% uplift in store sales

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With Mercaux, Nike (up-and-run.ru) improved the effectiveness of sales people, freeing up their time and helping them to focus on providing better customer service.

Up to 15% Increase in Conversion

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In 2019, Mercaux was piloted by Tendam’s Springfield brand, taking less than 5 weeks to launch. Sales Associates rapidly adopted such solutions as Sales Assist, Digital Styling and Omnichannel, with usage of the app averaging 200-300 times a day per store. Mercaux is now being rolled out to more stores across Spain and Portugal with plans to launch into more geographies soon.

Mercaux has helped Modis to improve in-store customer service and sales by reducing time spent on size check or finding the right product for a customer, as well as simplifying in-store processes.

Mercaux allowed Benetton LATAM to provide its in-store customers with professional styling advice and offer complete looks instead of single products.

With just a few weeks for integration, Under Armour franchisee in Russia delivered Mercaux's in-store technology into the hands of their sales people empowering them with product, inventory and styling information at their fingertips.