French Connection partnered with Mercaux to transform their customer experience, empower sales people, bring omnichannel capabilities in-store and streamline store operations. Watch this short 2 minute video to see how this increased conversion and basket size.
“The speed and ease at which we have been able to implement Mercaux has been remarkable. We brought the best of digital into our stores, delivering the highest standards of service to our customers - increasing both store and online sales.”
“Mercaux has been an exemplary partner in our digital transformation, not only helping us to deliver in-store technology into the hands of our sales people and thus increasing store and online sales, but also helping to pave the way for more streamlined store operations and communication processes.”
“Equipped with the sales assist app, Nike store associates improved the in-store customer shopping experience by offering complete looks, being able to instantly find required product and size, articulate product benefits and recommend matching items.”
Ekaterina Dobrovolskaya, Head of Nike department, Inventive Retail Group