Exceptional Shopping Experiences
In-Store & Remotely

A Single App for Store Associates with Clienteling, Remote Selling, Assisted Selling, mPOS and more. Supported by a suite of Self-Service Customer Solutions, including Self-Checkout
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  • alshaya
  • esprit
  • el
  • jigsaw
  • temdam
  • jm
  • vs
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  • 12s

Fully Composable End-to-End
Store CX Platform

A suite of solutions to deliver the best Customer Experiences. All connected with your existing POS and E-com providers via Mercaux’s Universal Basket Layer, and supported by Mercaux Store Analytics.

  • Store Associates CX Solutions
  • Customers CX Solutions
  • Unique Store Analytics
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How Mercaux Boosts
Store Sales, Loyalty & Profitability

Turning your Store Associates into stars and increasing staff retention. Reducing friction and improving customer experience in key areas of the store.

Store Associates CX Solutions

From Assisted Selling, Clienteling, KPIs and Tasks through to In-Store Customer Interest Capture, Remote Selling, Fulfilment, Checkout, and Returns

  • Clienteling
  • Assisted Selling
  • Task Management
  • Remote Selling
  • Checkout
  • Appointments
  • Store Operations
  • Fulfilment
  • My Performance
Store Associates CX Solutions
Customers CX Solutions

Self-Checkout via Smartphone or Fixed Stations, Digital Fitting Rooms, Product Discovery Kiosks and Consumer Progressive Web App

  • Self-Service Kiosk
  • Digital Fitting Room
  • Self-Checkout
  • Progressive QR Web App
  • Remote Shopping
Customers CX Solutions
Unique Store Analytics

Capture Customer In-Store behaviour incl. visits, interests, and wishlists, and more. Understand Store Associates engagement and analyse in-store product funnel, interests and lost sales

  • Capture Customer In-Store Behaviour
  • Understand Staff Engagement
  • Analyse Product Funnel
Unique Store Analytic
River Island
The project has been astounding and could quickly become a game changing development
We found a partner who understood our commercial needs and provided flexibility
French Connection
The speed and ease at which we have been able to implement Mercaux has been remarkable
Mercaux is very practical and attentive to results that can be achieved in a short period of time
Mercaux has provided customers with high quality support and boosted our main KPIs
It was an easy decision to work with Mercaux once again.
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Easy to Integrate
with your Systems

Strong partner network and pre-built integrations. Some below, and many more.

  • Commercetools
  • SAP SE
  • Magento
  • Shopify
  • Salesforce
  • Fluent Commerce
  • Talon.One
  • Adyen

Want to learn more?

Ready to Transform
your Stores ?

Contact our team to discuss your needs or get a demo.

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Contact us for
a Live Demo

Please fill in your details below and a member of the team will be in touch to arrange a convenient time for your demo: