What is for e-commerce,
Mercaux is for physical stores Salesforce Magento Shopify

Connecting your Stores to the Digital World
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A Single Platform to Digitise Retail Stores

Turning them into Multi-Purpose Centres

Curate a personalised shopping experience with bespoke recommendations using all previous in-store and online interactions with your brand.
Floor Runner & Fulfilment
Reduce the time for products to be brought from the stockroom to the shop floor and fulfil BOPIS and ship-from-store orders.
Digital Fitting Room
Access product information in the fitting room and allow customers to request products to be brought to them by staff.
HQ Portal: In-store Analytics
Record every interaction with your digital tools to measure staff performance, customer behaviour and product interest.
Assisted Selling
View key selling points of each product including styling recommendations, images, inspiring videos & availability.
Consumer QR App
Surprise and delight customers with access to their very own in-store digital shopping assistant, on their own device.
Connect your store with available inventory in other stores & online to complete the transaction and save lost sales.
Mobile POS
Complete the transaction anywhere in store eliminating the need for customers to join a queue at the cash register.
Remote Selling
Deliver a personalised shopping experience from store using SMS, WhatsApp, Email or Video Calls with remote customers.
Self-Service Kiosk
Access rich product information, be inspired by recommended looks, access availability and call for help or self checkout.
Explore Our Solutions

A Full Suite of Solutions Powering Connected Retail

Physical stores are the biggest top-line contributors but still operate in silos from e-commerce and backend systems (e.g., PIM, OMS, CRM). To connect your stores, we have a built-for-purpose modular in-store digital platform.
Solutions for Sales Associates
Complete end-to-end platform, from Assisted Selling and Clienteling to Omnichannel mPOS and Remote Selling via WhatsApp
Solutions for Sales Associates
Solutions for Customers
In-store Self-Service Solutions and direct 121 access to Store Associates Remotely
Customer-facing Solutions
Solutions for HQs
Capturing Unique Data about In-Store Customer Behaviours, Sales Associate Activity and Product Funnel
Solutions for HQs
We found a partner who understood our commercial needs and provided flexibility
French Connection
The speed and ease at which we have been able to implement Mercaux has been remarkable
Mercaux is very practical and attentive to results that can be achieved in a short period of time
With Mercaux, our staff improved the in-store customer shopping experience significantly
Mercaux has provided customers with high quality support and boosted our main KPIs
Mercaux responded to our challenges, helped us improve our business and increase sales
Mercaux was easy to integrate and quickly brought positive ROI in pilot stores
View Customer Successes

Selected Partners

  • Salesforce
  • SAP SE
  • Magento
  • Shopify
  • Aptos
  • Adyen

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