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Experiencia excepcional de compra
En la tienda y Remota

Experiences that convert into Direct Sales and LTV increase

A single app for Store Associates with Clienteling, Remote Selling, Product discovery, mPOS, and more. Supported by a suite of Self-Service Customer solutions. Leverages unique O2O (Online to/from Offline) customer data capture for cross-channel journey capture and attribution.

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End-to-End In-Store CX Platform
That Unifies Store and Online Journeys

A suite of composable solutions to deliver the best unified commerce CX, all connected with your existing POS/ E-com providers via Universal Basket Layer, and supported by Store Analytics.

Store Associates CX Solutions
Customers CX Solutions
Análisis exclusivo del punto de venta

Store Associates CX Solutions

Customers CX Solutions

Análisis exclusivo del punto de venta

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How Mercaux Boosts
Store Sales, Loyalty & Profitability

Turning your Store Associates into Stars and increasing Staff retention.
Reducing Friction and Improving Customer Experience in key areas of the Store.
Rewarding staff by attributing in-store actions to online sales.

Clienteling

Assisted Selling

Online to Offline

Venta Remota

Checkout

Task Management

Operaciones de la Tienda

Citas

Fulfilment

My Performance

Self-Checkout via Smartphone or Fixed Stations, Digital Fitting Rooms, Product Discovery Kiosks and Consumer Progressive Web App

Self-Service Kiosk
Online to Offline
Progressive QR Web App
Self-Checkout

Self-Service Kiosk

Online to Offline

Progressive QR Web App

Self-Checkout

Capture Customer In-Store behaviour incl. visits, interests, and wishlists, and more. Understand Sales People engagement and analyse in-store product funnel, interests and lost sales

Capture Customer In-Store Behaviour
Understand Staff Engagement
Analyse Product Funnel
Online to Offline Analytics

Capture Customer In-Store Behaviour

Understand Staff Engagement

Analyse Product Funnel

Online to Offline Analytics

El proyecto ha sido asombroso y podría cambiar rápidamente las reglas del juego.

Paul Cooper, Director of Technology Operations

Queríamos un partner que entendiera nuestras necesidades y nos ofreciera flexibilidad

Almudena Cárdenas, director of Projects and Innovation

La rapidez y facilidad con la que hemos podido implementar Mercaux ha sido excepcional

Simon Donoghue, MD Retail & Ecommerce

Mercaux es orientado a resultados que se pueden lograr rápidamente

Pedro Esquivias, Chief Customer Officer

Mercaux proporcionó a los clientes un soporte de alta calidad e impulsó los KPIs principales

Aliya Khasianova, Head of Omnichannel Sales

Fue una decisión fácil volver a trabajar con Mercaux.

Beth Butterwick, Directora General de Jigsaw.

Casos de Éxito

Serving multiple Verticals

Easy to Integrate
with your Systems

Strong partner network and pre-built integrations. Some below, and many more.

Want to learn more?

Kit de herramientas de la tienda interconectada

Este documento te guiará a través de todo lo que necesitas saber sobre la Tienda Interconectada, explorando cada paso de tu viaje y ofreciéndote orientación sobre los próximos pasos que debes dar.

Guía del cliente para Clienteling

Usar un software de Clienteling adecuado puede aumentar las ventas en tienda y en línea, mejorar la fidelidad a la marca y aumentar el valor de la vida útil del cliente.

Proceso de Onboarding

Learn how you can begin your digital transformation journey in as little as a few weeks from the project’s kick-off and integration, through to in-store launch.

¿Tus clientes hacen ROPO?

As more and more customers ROPO (Research Online, Purchase Offline, and vice versa), we've created a journey to visualise exactly how in-store composable technologies like Mercaux are helping to bridge the gap to support a frictionless omnichannel shopping experience.

Jigsaw's CX Transformation

Learn how Assisted Selling & Digital Styling redefine how customers interact with Jigsaw’s stores & Store Associates

Qué es la Arquitectura Componible

Composable Architecture means that every component of a retailer’s digital offering is pluggable scalable and easily replaceable.
Click here to download your guide.

Ready to Transform
your Stores ?

Contact our team to discuss your needs or get a demo.

Solicita una Demo

¡Buscamos talento! Envíanos tu CV

Experiencia excepcional de compra
En la tienda y Remota

End-to-End In-Store CX Platform
That Unifies Store and Online Journeys

How Mercaux Boosts
Store Sales, Loyalty & Profitability

Serving multiple Verticals

Easy to Integrate
with your Systems

Contenido recomendado

Want to learn more?

Ready to Transform
your Stores ?

Contact us for
a Live Demo

Experiencia excepcional de compra En la tienda y Remota

End-to-End In-Store CX Platform That Unifies Store and Online Journeys

How Mercaux Boosts Store Sales, Loyalty & Profitability

Serving multiple Verticals

Easy to Integrate with your Systems

Contenido recomendado

Want to learn more?

Ready to Transform your Stores ?

Contact us for a Live Demo

Experiencia excepcional de compra
En la tienda y Remota

End-to-End In-Store CX Platform
That Unifies Store and Online Journeys

How Mercaux Boosts
Store Sales, Loyalty & Profitability

Easy to Integrate
with your Systems

Ready to Transform
your Stores ?

Contact us for
a Live Demo