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ASSISTED SELLING & O2O (Offline to online)

Make every Store Associate a
Product Expert

Provide product descriptions, omnichannel availability, and recommendations

What makes our solution unique?

Assisted Selling serves as the cornerstone of the Mercaux Platform, supplying the intelligence necessary to power our comprehensive suite of CX solutions. However, there are several reasons why this solution is unique in its own right:

Implement rapidly

Get our Assisted Selling solution in as little as 4-6 weeks with little resources needed from IT.

Immediate Sales Boost

Average 5-9% increase to sales as conversion rates improve, and basket sizes (UPT) becomes bigger

In-Store & Online

Connect in-store and online journeys together by displaying the endless aisle of products

Find the Right Product

Make it as easy, intuitive and fast as possible for your store associated to find the right product in right size, colour or other parameter for your customers, every time, by accessing full product availability from across your entire in-store and online estate.

Scan Barcode & Confirm Availability

Scan any barcode to instantly view omnichannel stock levels and confirm the availability of the selected item in the current store, nearby stores, and online inventory.

Search the Endless Aisle

Utilise simple keyword searches or filter by multiple configurable parameters to instantly provide a shortlist of recommendations. Focus on items available in the selected store, simplifying the selection process, and seamlessly expand to online and other locations if needed.

Customer Interview

Guide customers through a visually appealing sequence of questions to narrow down a curated list of recommended products based on the answers.

Access Rich Selling Content

Drive sales by inspiring customers with rich selling content that combines detailed product attributes, compelling selling points, and cross- and upselling suggestions. Leverage your product data to improve the shopping journey, making it easier for customers to make informed purchasing decisions.

Showcase Powerful Selling Content

Share product description and product attributes, key selling points, specific product tags, linked materials and demonstration video to support product discovery. Highlight special offers, offer cross-selling and upselling recommendations to enhance shopping experience and drive additional sales.

Apply Multiple Product Parameters

Navigate through a variety of product parameters including size, color, filling, cover material, style and many more to match customer preferences and ensure availability of this specific configuration. This multidimensional approach tailors product page content, offering an ideal selection for diverse products, from electronics to home decor.

Suggest Alternatives

Save the sale of out-of-stock products by offering alternative suggestions in the same color, size, or type that are available for purchase in-store today.

Inspire Purchase of Bundles

Empower your team to craft and showcase captivating product combinations and bundles, enriching the shopping experience with community-driven content and expertly curated recommendations.

Showcase Looks / Bundles Gallery

Designed to centralise all your product combinations, from simple mix-and-match options to complex promotional bundles, the Gallery is a popular feature to provide instant inspiration to your customers.

Create Looks / Bundles

Crowdsource mix-and-match ideas from your store team by providing a simple drag-and-drop tool that enables them to create complete outfits and product combinations effortlessly. Generate a wealth of cross-selling recommendations, further boosting sales and customer engagement.

Present UGC Content

Enhance your product pages and Looks/Bundles Gallery by integrating User Generated Content (UGC). Showcase real-life reviews, visuals, and leverage celebrity endorsements to build trust and positively influence buying decisions.

Create & Share Baskets

Create mixed omnichannel baskets of in-store and online items, easily requests products from the stockroom, and share baskets between staff and customer devices, ensuring a smooth path-to-purchase.

Request Products from Stockroom

Manage in-store inventory requests with our feature configured for floor runners. Associates request products directly from the stockroom, while runners locate and bring the item to the shop floor, all within the App.

O2O Mixed Omnichannel Baskets

Whether products are available in-store, other stores, or online, Mercaux supports the creation of unified / mixed baskets, offering customers a seamless, integrated shopping experience across all channels

Share Baskets Between Devices

Share created baskets with all store users for a seamless experience. Allow the transfer of baskets in-store between customer and store associate device, or share them remotely via email, WhatsApp or SMS for purchase at a later date - track converted omnichannel baskets back to its creation.

Checkout Anywhere In-Store

Support a complete end-to-end shopping experience with the addition of mPOS - an extension to your existing POS, or a brand new payment service (with the support of next gen payment providers). For more information, visit our dedicated mPOS and checkout page [link!].

Ready to Transform
your Stores ?

Contact our team to discuss your needs or get a demo.

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ASSISTED SELLING & O2O (Offline to online)

Make every Store Associate a Product Expert