Soluciones para múltiples sectores
Ofrece un trato VIP a cada cliente con asesoramiento de estilismo personalizado, recomendaciones y una experiencia excepcional en los probadores. Simplifica el proceso de pago para transacciones más rápidas y amplía la experiencia de los asociados de tienda a los hogares de los clientes a través de capacidades de venta remota.
Why is a purpose-built solution needed?
Quickly access product details
Scan barcodes for product descriptions
Locate available inventory
Access the endless aisle to find available products
Cross-sell recommendations
Inspire customers to “buy the look” to increase UPT
Flexible Fulfilment options
Offer BOPIS, Ship-to-Home or Click & Collect
A Single App for Store Associates
Utilise Advanced Product Search
Use powerful search capabilities to filter entire product assortment by various details like size, colour, fit, fabric, style, and others. See available matching products in-store, online and in other stores.
Access Product Details & Inspirational Content
Elevate product discovery, spotlighting sustainable production, materials, and cross-sell recommendations. Enhance engagement through celebrity endorsements and visual stories that inspire.
Access Customer Profile and Capture In-Store Behaviours
Access 360-view profile including purchase history, wishlist, loyalty status and personal preferences (colours, style, other). Capture missing information and in-store behaviour for future remarketing.
Provide Bespoke Shopping CX
Generated bespoke recommendations for your customers from your collection using their past interactions, online wish lists, abandoned baskets and purchases.
Offer Appointment Services
Offer appointment-based visits to your stores, enabling customers to request specific products in advance, and provide your staff with a single dashboard to manage all appointments and input notes from the visit.
Sell Remotely from Store
Respond to inbound enquiries via E-com, email, or WhatsApp, or initiate brand new outbound conversations. Leverage a customer’s 360° profile to access tailored talking tracks & personalise every interaction.
Digital Styling & Bundling
Turn your store associates into style experts by giving them a simple drag-and-drop tool to create outfits from your catalogue. Share these looks with the clients, encouraging them to “buy the look” instead of a single item.
Leverage Tasks for Timely Next Steps
Orchestrate personalised interactions via Intelligent Task Management by easily creating client-related reminders, or setup automated rules for creating tasks automatically at optimal times.
Flexible Omnichannel Fulfilment
Harness company-wide inventory to create mixed baskets of omnichannel items in-store and remotely, and fulfil these orders through the various channels to support BOPIS, Click & Collect, and ship-from-store.
Keep Staff Focused, Informed and Aligned
Centralise and prioritise daily operations, from visual merchandising to price adjustments and product training, with Intelligent Task Management designed for both manager and HQ-driven tasks created manually, in bulk, or automatically.
Allow Stores & Staff to easily track KPIs
Provide stores with immediate access to their KPIs and performance through dynamic dashboards, enabling a clear view of their progress against agreed goals.
Track usage and Gain Valuable Insights
Harness usage statistics to understand customer journey, lost sales and preferences. Make store staff activities transparent and measurable. Collect actionable insights to refine in-store CX.
A Suite of Self-Service Solutions
Web App for Scan&Go or Self-Discovery
Equip customers with digital self-service capabilities available on their own device and give them the power to easily discover products, check price and availability, build baskets and checkout anywhere in-store.
Digital Fitting Rooms
Introduce Digital Fitting Rooms to enhance in-store CX by giving customers the option to self-serve. Customers browse the collection, request products be brought from the shop floor, or call for assistance, all without having to leave the fitting room.
Self-Checkout Kiosks
Enhance in-store CX by removing the biggest pain point in their in-store journey - the line at the cash register. Offer your customers the ultimate in convenience by quickly checking out using barcode scanning or RFID.
Resumen del Sector
Descarga este resumen del sector para compartir con tus compañeros los detalles de nuestras soluciones a medida para tiendas de moda.
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