Solutions
Connecting your Stores
to the Digital World
The Connected Store
Assisted Selling & Clienteling
View key selling points & availability of products and access a 360-degree view of a customer’s previous omnichannel engagement.
Digital Fitting Room
Access product information in the digital fitting room and allow customers to request products to be brought to them by staff.
Omnichannel & mPOS
Check product availability in other stores & online to complete the transaction, or transact in-store by the customer’s side using mobile POS.
In-store Customer Kiosk B2C Web App
Surprise and delight customers with access to product descriptions and availability on their own device or through self-service kiosks.
Floor Runner & Fullfilment
Reduce the time for products to be brought from the stockroom to the shop floor or fitting room and fulfil BOPIS and ship-from-store orders.
HQ Portal: In-store Analytics
Record every interaction with your digital tools to measure staff performance, customer behaviour and product interest.
Remote Selling & Appointments
Deliver a remote personalised shopping experience from store using SMS, WhatsApp, Email or Video Calls and offer Appointment Bookings.
Offer superior customer experiences in-store and online, improve staff productivity, generate more sales and unlock the in-store data black box with Mercaux’s Omnichannel and Unified Commerce Solutions.
Assisted Selling
& Clienteling
& Clienteling
Empower Sales Associates with real-time inventory, product & cross-sell information, along with the ability to deliver a truly personalised experience by accessing a 360-degree view of a customer’s previous in-store & online interactions with your brand.
Omnichannel & Mobile
Payments (mPOS)
Payments (mPOS)
Save lost sales by viewing availability in other stores or online for products not available in-store, email the customer the products they have viewed in-store for purchase at a later date (or for your online teams to use in remarketing) or complete the transaction by the customer’s side with mobile payment integration.
Floor Runner & Fulfilment
Send product requests to the stock room from the shop floor or digital fitting room and fulfil ship-from-store or buy online pickup in-store (BOPIS) by turning your stores into mini fulfilment centres.
Click below for more information on our
Connected Store Solutions
Visit Product Overview Page
Remote Selling
& Appointments
& Appointments
Deliver the personal touch to stay-at-home shoppers with 121 remote selling capabilities using SMS, WhatsApp, Video Calling or Email, or offer Appointments for them to visit the store or fitting room at specified times.
B2C Web App &
Self-Service Kiosks
Self-Service Kiosks
Provide customers with their own in-store digital shopping assistant by accessing all the benefits of the connected store on their own phones, or allow them to access the endless aisle of products and ability to transact through touch-screen kiosks.
Digital Fitting Room
Connect customers in the fitting room with rich product information and Store Associates on the shop floor. Customers scan a barcode to reveal recommendations for complementary products or alternatives and request these to be brought to the fitting room.
HQ Portal: Content
Management & Analytics
Management & Analytics
Configure every element of the App and manage the content displayed throughout to match your branding. The HQ Portal also contains a powerful analytics engine to record every interaction with the App to reveal in-store customer behaviour, staff performance and product interest data.
Click below for more information on our
Connected HQ Solutions
Visit HQ Portal Page
Testimonial
“Mercaux’s ease of integration and modularity were driving factors for us as we rolled out their services across multiple countries. We wanted to team up with a business which understood our commercial needs but also provided additional flexible functionalities to allow us to have a greater impact.”
Grazie all’app Sales Assist, i commessi di Nike hanno migliorato l’esperienza di acquisto dei clienti in negozio offrendo look completi, trovando immediatamente il prodotto richiesto nella taglia giusta, spiegando i vantaggi dell’articolo e consigliandone altri da abbinarvi.
La velocità e la facilità con la quale siamo riusciti ad implementare Mercaux è stata straordinaria. Abbiamo integrato il meglio del digitale nei nostri punti vendita, offrendo ai clienti i più elevati standard di servizio e aumentando le vendite sia in negozio sia online.
“Mercaux has helped our sales team to provide a better experience for our guests. They have been attentive and responsive to all our needs and challenges which in turn has helped us improve our business and increase sales.”
Mercaux è stato un partner ideale nella nostra trasformazione digitale, non solo aiutandoci a mettere a disposizione dei nostri commessi la tecnologia in negozio, e incrementando così le vendite online e nei punti vendita, ma favorendo anche l’ottimizzazione dell’operatività e dei processi di comunicazione nei negozi.
Contenuti consigliati
Risorse in primo piano
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The Pulse of Retail 2020Abbiamo chiesto ai rivenditori in che modo hanno reagito alla crisi e come intendono riprendersi
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Rapporto sulle vendite al dettaglio da remotoIl 36% degli acquirenti non è disposto a tornare nei negozi, mentre il 76% è disposto a fare acquisti da remoto. I rivenditori sono pronti per la vendita da remoto?
Download the Report
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