It

Eccezionale esperienza di acquisto
In negozio e Da remoto

Experiences that convert into Direct Sales and LTV increase

A single app for Store Associates with Clienteling, Remote Selling, Product discovery, mPOS, and more. Supported by a suite of Self-Service Customer solutions. Leverages unique O2O (Online to/from Offline) customer data capture for cross-channel journey capture and attribution.

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End-to-End In-Store CX Platform
That Unifies Store and Online Journeys

A suite of composable solutions to deliver the best unified commerce CX, all connected with your existing POS/ E-com providers via Universal Basket Layer, and supported by Store Analytics.

Store Associates CX Solutions
Customers CX Solutions
Analisi esclusiva del punto vendita

Store Associates CX Solutions

Customers CX Solutions

Analisi esclusiva del punto vendita

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How Mercaux Boosts
Store Sales, Loyalty & Profitability

Turning your Store Associates into Stars and increasing Staff retention.
Reducing Friction and Improving Customer Experience in key areas of the Store.
Rewarding staff by attributing in-store actions to online sales.

Clienteling

Assisted Selling

Online to Offline

Vendita da Remoto

Checkout

Task Management

Operazioni in Negozio

Appuntamenti

Fulfilment

My Performance

Self-Checkout via Smartphone or Fixed Stations, Digital Fitting Rooms, Product Discovery Kiosks and Consumer Progressive Web App

Self-Service Kiosk
Online to Offline
Progressive QR Web App
Self-Checkout

Self-Service Kiosk

Online to Offline

Progressive QR Web App

Self-Checkout

Capture Customer In-Store behaviour incl. visits, interests, and wishlists, and more. Understand Sales People engagement and analyse in-store product funnel, interests and lost sales

Capture Customer In-Store Behaviour
Understand Staff Engagement
Analyse Product Funnel
Online to Offline Analytics

Capture Customer In-Store Behaviour

Understand Staff Engagement

Analyse Product Funnel

Online to Offline Analytics

Il progetto è stato sbalorditivo e potrebbe rapidamente rivoluzionare le carte in tavola

Paul Cooper, Director of Technology Operations

Abbiamo trovato un partner che comprende le nostre esigenze con flessibilità

Almudena Cárdenas, director of Projects and Innovation

La velocità e facilità con cui siamo stati in grado di implementare Mercaux è stata notevole

Simon Donoghue, MD Retail e E-commerce

Mercaux è molto concreta e orientata a raggiungere risultati in breve tempo

Pedro Esquivias, Chief Customer Officer

Mercaux ha offerto un servizio di alta qualità e ha incrementato i nostri principali KPI

Aliya Khasianova, Head of Omnichannel Sales

È stato facile scegliere di lavorare ancora una volta con Mercaux

Beth Butterwick, Directora General de Jigsaw

Successi clienti

Serving multiple Verticals

Easy to Integrate
with your Systems

Strong partner network and pre-built integrations. Some below, and many more.

Want to learn more?

Buyers Guide to Remote Selling

The right Remote Selling software can provide the framework to facilitate inbound and outbound conversations, as well as tailored talking tracks.

Buyers guide to Clienteling

The right Clienteling software can increase in-store and online sales, improve brand loyalty and grow customer lifetime value.

Onboarding Process

Learn how you can begin your digital transformation journey in as little as a few weeks from the project’s kick-off and integration, through to in-store launch.

I vostri clienti praticano la ROPO?

As more and more customers ROPO (Research Online, Purchase Offline, and vice versa), we've created a journey to visualise exactly how in-store composable technologies like Mercaux are helping to bridge the gap to support a frictionless omnichannel shopping experience.

Jigsaw's CX Transformation

Learn how Assisted Selling & Digital Styling redefine how customers interact with Jigsaw’s stores & Store Associates

Cos'è l'Architettura Componibile?

Composable Architecture means that every component of a retailer’s digital offering is pluggable scalable and easily replaceable.
Click here to download your guide.

Ready to Transform
your Stores ?

Contact our team to discuss your needs or get a demo.

Richiedi una demo

Stiamo assumendo. Invia la tua candidatura!

Eccezionale esperienza di acquisto
In negozio e Da remoto

End-to-End In-Store CX Platform
That Unifies Store and Online Journeys

How Mercaux Boosts
Store Sales, Loyalty & Profitability

Serving multiple Verticals

Easy to Integrate
with your Systems

Contenuti consigliati

Want to learn more?

Ready to Transform
your Stores ?

Contact us for
a Live Demo

Eccezionale esperienza di acquistoIn negozio e Da remoto

End-to-End In-Store CX Platform That Unifies Store and Online Journeys

How Mercaux Boosts Store Sales, Loyalty & Profitability

Serving multiple Verticals

Easy to Integrate with your Systems

Contenuti consigliati

Want to learn more?

Ready to Transform your Stores ?

Contact us for a Live Demo

Eccezionale esperienza di acquisto
In negozio e Da remoto

End-to-End In-Store CX Platform
That Unifies Store and Online Journeys

How Mercaux Boosts
Store Sales, Loyalty & Profitability

Easy to Integrate
with your Systems

Ready to Transform
your Stores ?

Contact us for
a Live Demo