Soluzioni per molteplici settori
I clienti visitano i negozi di bricolage per vari motivi, dagli acquisti quotidiani alla ricerca di consigli per progetti di ristrutturazione. Per soddisfare i diversi bisogni dei clienti, è necessario implementare soluzioni che li guidino velocemente verso i prodotti adatti o che ispirino l'acquisto di progetti completi, sia in negozio che a distanza.
Why is a purpose-built solution needed?
Diverse customer needs
Expert advice or quick purchases
Complex Products
Numerous colour, style, and size parameters
Transformation Projects
Support for longer-term refurbishment projects
Various add-ons to Promote
After purchase care and warranties
A Single App for Store Associates
Advanced Product Search & Comparison
Use powerful search capabilities to filter entire product assortment by various details like colour, materials, size, and features. Compare products side-by-side for making informed decisions easy.
Utilise Complex Product Parameters
Apply complex product parameters (such as colour or material) to a single item to customise recommendations. Further elevate product discovery by spotlighting sustainable materials or lifetime guarantees.
Access Customer Profile and Capture In-Store Behaviours
Access 360-view profile including purchase history, wishlist, loyalty status and personal preferences (brands, colours, materials). Capture missing information and in-store behaviour for future remarketing.
Inspire Refurbishing Projects and Bundle Purchases
Inspire customers to 'purchase the look' of a new bathroom or garden. Collect all the items needed for a customer’s project by selecting and arranging individual items using an easy to use drag-and-drop canvas.
Empower Store Staff with Instant Access to Knowledge Base
Upload and link detailed product specifications, installation guides, and maintenance instructions directly to specific products, making it instantly available for your store staff whenever they need it.
Share Relevant Content and Sell Remotely from Store
Initiate a new conversations via inbounds from E-com, email, SMS, or WhatsApp or send outbound messages. Utilise 360° profile view and full inventory access to personalise every interaction, whether continuing in-store dialogues or driving new ones.
Promote Add-ons
& Checkout
For larger purchases, offer flexible payment option in-store such as Buy Now Pay Later. Additionally, use the opportunity to up-sell offering aftercare services or warranty and complete transaction with mPOS capability.
Flexible Omnichannel Fulfilment
Harness company-wide inventory to create mixed baskets of omnichannel items in-store and remotely, and fulfil these orders through the various channels to support BOPIS, Click & Collect, and ship-from-store.
Book Appointments with Design and Installation Teams
Offer appointment-based visits to your stores, enabling customers to communicate the specifics of the project in advance, and provide your staff with a single dashboard to manage all appointments and input notes from the visit.
Keep Staff Focused, Informed and Aligned
Centralise and prioritise daily operations, from visual merchandising to price adjustments and product training, with Intelligent Task Management designed for both manager and HQ-driven tasks created manually, in bulk, or automatically.
Allow Stores & Staff to Easily Track KPIs
Provide stores with immediate access to their KPIs and performance through dynamic dashboards, enabling a clear view of their progress against agreed goals.
Keep Staff Focused, Informed and Aligned
Centralise and prioritise daily operations, from visual merchandising to price adjustments and product training, with Intelligent Task Management designed for both manager and HQ-driven tasks created manually, in bulk, or automatically.
A Suite of Self-Service Solutions
Web App for Scan&Go or Self-Discovery
Equip customers with digital self-service capabilities on their own device and give them the power to easily discover products, check availability, build baskets and checkout anywhere in-store.
Self-Service Product Discovery
Introduce Self-Service Touch Screen Kiosks for customers to easily browse the endless aisle catalogue. Find inspiration from engaging content on display, or easily request assistance from staff.
Self-Checkout Kiosks
Enhance in-store CX by removing the biggest pain point in their in-store journey - the line at the cash register. Offer your customers the ultimate in convenience by quickly checking out using barcode scanning or RFID.
Approfondimento di Settore
Scarica la scheda di approfondimento di settore per condividere i dettagli delle nostre soluzioni su misura per i negozi di bricolage con i colleghi.
Ready to Transform
your Stores ?
Contact our team to discuss your needs or get a demo.
