Bespoke Shopping Experiences Using Customer Data

Quickly and easily access a full 360-degree omnichannel profile of a customer by using their email, phone or loyalty number.

Access a customers personal profile, including purchase history (in-store and online), wish lists, loyalty status, notes from previous in-store visits and personal preferences.

Tap into data from past omnichannel interactions to automatically generate customised recommendations that are tailored towards a customer’s specific needs.

Utilise Mercaux to track in-store customer preferences and behaviours, and automatically feed this valuable data back into your CRM/CDP for a comprehensive 360˚ omnichannel view.

Provide Store Associates with a streamlined process to register & opt-in new customers to your CRM & marketing comms, while effectively measuring the store's performance as a customer acquisition channel.

Leverage insights collected in-store or online to continue the conversation remotely, or instigate brand new conversations with customers using WhatsApp.

Easily engage multiple customers with personalised messages at once, while seamlessly directing responses to the most active store associate to continue the conversation.

Provide Store associates with a list of tasks that they need to perform on a daily basis to communicate with your most engaged and loyal customers.