Accept & Manage
In-Store & Virtual Appointments

Store Associates navigate through a clear booking flow: choose in-store or virtual service, select date & time, link customer record, and include relevant notes.

An easy-to-use interface for customers to browse services, select time, and add specific notes.

Manage appointments by filtering by staff, service, customer, status, and store. Store associates can quickly view daily schedules, and update details.

Automatically notify customers on creation, adjustment, or cancellation, or send custom messages by leveraging Mercaux’s Remote Selling solution.

Link customers to upcoming appointments to gain valuable insights into their preferences to ensure they receive a hyper-personalised experience.

Assign tasks to multiple individuals with specific details and deadlines to prepare for the appointment. Ensure appointment readiness by monitoring task progress.

Manage appointments by filtering by staff, service, customer, status, and store. Store associates can quickly view daily schedules, and update details.

Capture valuable notes and personal preferences and enrich customer profiles post-visit by saving these to their 360° profiles in CRM/CDP.

Maintain engagement with customers post-appointment by sending personalised follow-up messages, updates, and product recommendations based on their visit.