Offer customers in-store and virtual appointments for a VIP service

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Results & Effects

  • Offer the VIP treatment<br>to every customer
    Offer the VIP treatment
    to every customer
  • Increase conversion by delivering a<br>hyper-personalised service
    Increase conversion by delivering a
    hyper-personalised service
  • Enrich the customer’s profile with 
observations from the visit
    Enrich the customer’s profile with 
observations from the visit


Accept & Manage Bookings across Multiple Channels
Customers book their appointments through your website, social channels or marketing comms, and store associates receive notifications and details of upcoming appointments in the App.
View the Upcoming Schedule of Appointments
Sales Associates are able to manage their day effectively by viewing the appointments due to be received that day in the Appointments tab of the Mercaux App.
Prepare in Advance
Deploy Mercaux’s Clienteling solution to access the customer’s profile to view their previous purchases, wish lists, products they’ve liked and notes from previous visits to tailor the experience.
Record Notes from the visit to Enrich Customer Profile
Record key points of discussion with the customer from their visit, such as their likes, dislikes and personal preferences directly into their profile in your CRM for use in future interactions and marketing.
Extend the Experience beyond The Store
Continue the conversation when they have left the store by sending a personalised email with the highlights from their visit, starting a WhatsApp conversation with further recommendations or suggest a video call to discuss complementary products and accessories for the products bought in-store, all from within the Mercaux App.
Solution Overview
Download the solution overview sheet to share details of our Appointment Booking capabilities with interested colleagues.

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