Our Mission

Retail Stores have changed. They are no longer simply selling - they have become multi-purpose omnichannel centres. They now operate as acquisition, marketing, customer service, remote selling and fulfilment centres. Our mission is to help transform retail stores with our built-for-purpose modular in-store digital platform.

About Mercaux

Mercaux is a next Generation In-Store platform for Retailers. We helps transform retail stores from a simple point of sale, into a multi-purpose centre by empowering shoppers (both in-store and remotely) and sales associates by facilitating an Omnichannel Product Discovery, Clienteling, Remote Selling and Checkout experience, that also serves as a customer acquisition and data capture channel.

Mercaux achieves this by deploying its built-for-purpose modular in-store digital platform, that integrates both with a retailer's legacy and new-generation backend systems. The platform acts as an interface between a retailer's critical business systems, such as e-commerce, OMS, PIM, and CRM, and store associates and customers shopping in-store.
Mercaux's full suite of solutions can be operated by store associates (e.g., Assisted Selling, Clienteling and mPOS), or self-served by customers (e.g., QR Web App, Touch Screen Kiosks and Digital Fitting Rooms). In addition, Mercaux captures unique and rich in-store customer behaviour data, which can be leveraged in E-commerceand Marketing channels, as well as insights on staff performance and product interest.

Mercaux is a modular platform, which means that all our solutions are seamlessly integrated together, but can still be launched independently from one another, giving you the flexibility and agility to choose your own path to digitalisation.

When clients like Nike, Holland & Barrett and Tendam adopt digital tools in their stores, they typically go live in 2-4 weeks with the initial solutions and see an increase in conversion, loyalty, and units per transaction (UPT). On average they experience a sales uplift of 8% and 5x+ ROI.

The Missing Piece of the Unified Commerce Puzzle

The Missing Piece of the Unified Commerce Puzzle

Retailers have long benefited from many isolated digital touch points to help inform future strategies. The missing piece of the puzzle, however, has always been the store. Mercaux’s In-Store Cloud derives granular in-strore data and connects with other digital touch points to deliver superior omnichannel customer experiences.

Meet some of The Team

Olga Kotsur
co-Founder & CEO
Alex Petrov
co-Founder & CTO
David Miller
CMO
Cristina Afonso
Global Head of Customer Success
Jonathan Horemans
Head of Growth
Jose Rodriguez
Regional Director EU & LATAM
Natalia Parmenova
Country Lead Russia
Carles Ferrer Roqueta
General Partner, Nauta Capital (Mercaux Investors)
Frank Lord
Board Member & CRO, RELEX Solutions

Contact Us for a Personal Demo

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