Our Mission

Retail stores have changed. They are no longer simply selling - they have become multi-purpose omnichannel centres. They now operate as acquisition, marketing, customer service, remote selling and fulfilment centres. Our mission is to help transform retail stores with our built-for-purpose Omnichannel Store Platform.

About Mercaux

Founded in 2015, Mercaux's Omnichannel Store Platform empowers retailers to deliver exceptional shopping experiences, both in-store and remotely.

Leveraging Mercaux’s Universal Baskets concept, customers are able to start their shopping journey in one channel (in-store, online or remotely), pick it up in another, and complete checkout wherever, and however, they want. This unique omnichannel shopping experience means that retailers see improvements to customer satisfaction levels (LTV), bigger baskets (UPT), improvements to omnichannel conversion, and sales.

A single app for store associates offers Assisted Selling, Clienteling, Next Gen POS, advanced fulfilment capabilities, and Remote Selling. Self-service customer solutions include Progressive Web Apps, Digital Fitting Rooms and Self-Checkout. These work to enhance a customer’s entire in-store path-to-purchase, from product discovery and personalisation, all the way through to the end of their path-to-purchase and beyond. When clients like Jigsaw, River Island, Tendam, and Alshaya adopt digital tools in their stores, they see an increase in conversion, loyalty and units per transaction (UPT). On average they experience a sales uplift of 5-9% and 8-10x ROI, as well as 20% of time saved for salespeople.

The MACH-certified modular platform allows for flexible transformation at the retailer's pace - starting with Clienteling and Endless Aisle, or replacing legacy POS. Additional modules, such as Digital Fitting Rooms and Remote Selling, can be easily added.

Easy to integrate, easy to support, easy to add new modules.

What do Store Associates think about Mercaux?

We surveyed Store Associates of customer companies to understand their sentiment towards Mercaux. They shared what they love about using our Omnichannel Store Platform, and the ways in which utilising it helps them provide a better experience for shoppers. Here’s what they thought:

Meet some of The Team

Olga Kotsur
co-Founder & CEO
Alex Petrov
co-Founder & CTO
David Miller
Cristina Afonso
Global Head of Customer Success
Alina Golava
Pre-Sale & Partnerships Director
Shaun Britton
Peter Hlozanek
Head of Technical Implementation
Konstantin Leontev
VP Engineering

Representative Board Members

Carles Ferrer Roqueta
General Partner, Nauta Capital (Mercaux Investors)
Eugene Belov
Managing Partner, Redseed (Mercaux Investors)

Company Spotlight

  • <span>Customers</span>1,000+ stores, operating across 32 countries
    Customers1,000+ stores, operating across 32 countries
  • <span>Partners</span>Extensive partner ecosystem network
    PartnersExtensive partner ecosystem network
  • <span>Security</span>ISO 27001 Certified and PCI DSS compliant
    SecurityISO 27001 Certified and PCI DSS compliant
  • <span>MACH-Certified</span>Members of the MACH Alliance since 2022
    MACH-CertifiedMembers of the MACH Alliance since 2022
  • <span>Funding</span>VC-backed with leading investors Nauta & Redseed
    FundingVC-backed with leading investors Nauta & Redseed

Contact Us for a Personal Demo

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