Supporting multiple verticals
Task Management & Operations
Guide your teams
to store success
Consistently exceptional customer experiences by creating, managing, and communicating task & messages across stores & staff
What makes our solution unique?
Traditional solutions lack integration with wider activities and operations, massively impacting efficiency. Mercaux's intelligent solution addresses this gap, allowing sales people to know what to focus on:
Automated
Tasks created based on customer engagement, marketing campaigns or triggers set by HQ Teams
Integrated
Seamlessly connected to Mercaux’s fully composable in-store CX platform and deep linked into retailers’ existing systems
Efficient
One task can be assigned to multiple store staff, bringing consistency across the entire estate of stores
Manual & Automated Task Creation
Tasks can be initiated by HQ Teams or Store Staff. Additionally, Mercaux offers intelligent automated task creation through integration into its wider CX platform. It also provides automated tasks via deep linking into a retailer’s existing systems like marketing automation.
Tasks Management & Reporting
Leverage our robust search functionality to locate tasks associated with specific customers, or filter tasks by store associate or location. Update tasks statuses, manage progress of work colleagues and report back on results.
Files Exchange
Seamlessly share essential training materials, operational documents, and up-to-date guidelines directly with store staff to ensure your teams are always informed, prepared, and aligned with your brand's standards and guidelines.
2-way messaging with HQs
Communicate important announcements to individual stores or to the entire estate for store staff to view and respond to.
How Task Management Supports other Mercaux Solutions
We've crafted our task management system to be more than just a standalone product. It seamlessly integrates with our existing solutions, enhancing their effectiveness and driving tangible results for our customers' businesses.
Ready to Transform
your Stores ?
Contact our team to discuss your needs or get a demo.
