The solution offers a true omnichannel experience, by facilitating and streamlining a full range of fulfilment options, such as:

Fulfil Orders from Store

Click & Collect

  • Receive order details, including relevant customer information
  • Manage order workflow & statuses (New, Preparing, Ready to Collect, Collected)
  • Confirm/ cancel or partially fulfil orders
  • Access the Customer’s profile for a more personalised Click & Collect experience

Ship From Store

  • Receive omnichannel orders to store and easily confirm/ cancel or partially fulfil
  • Manage order workflow & statuses (Accepted by Store, Preparing, Packed, Collected by Courier)
  • Print shipping labels and sign over order to courier for onward customer tracking

In-store Fulfilment Process

Place Orders from Store

Connect Customer Profiles with Orders

  • Access a Customer’s entire purchase history and wish lists during the Click & Collect process
  • Use this information to provide a personalised in-store experience and identify opportunities to cross-sell
  • Use Mercaux to notify the Customer through multiple communication channels in case of any order issues

Leverage Stock in Other Stores and Online

  • View stock across the whole retail estate
  • Place online orders from store
  • Place Click & Collect orders for another store

Solution Overview

Download the solution overview sheet to share details of our Omnichannel Fulfilment capabilities with interested colleagues.

Contact Us for a Personal Demo

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