Mercaux’s 3-Layered Approach to In-store Transformation

Our Composable Architecture gives you the freedom to decide how you transform your stores, the flexibility to work with the systems of your choice, and the agility to do it quickly, on your terms

Next Generation Retail Experiences
Reinventing how customers interact with the physical store, from product discovery and personalisation, through to remote selling and Next Generation POS

Sales Assist & Omnichannel

Sales Support Sales Support

Sales Assist & Omnichannel

Empower Sales Associates to deliver superior customer experiences by giving them access to the endless aisle with full product descriptions & availability, and create universal baskets to be taken by the customer.

Digital Styling

Digital Styling Digital Styling

Digital Styling

Leverage your community of Sales Associates to style outfits or build product bundles. Add social media content to inspire your customers, and make the collection available to add to the Universal Basket in one tap.

Clienteling

VM Operations VM Operations

Clienteling

Deliver a highly personalised shopping experience by accessing 360° customer view including purchase history, notes, interests and wish lists, and access Universal Baskets built in other channels to convert in-store.

Appointments

In-Store Communication In-Store Communication

Appointments

Manage personal shopping or fitting room bookings. View upcoming appointments, curate a bespoke list of products for them to view and build Universal Baskets for them to transact in-store, online or remotely.

Floor Runner

In-Store Communication In-Store Communication

Floor Runner

Save time by eliminating endless replenishments trips to the stock room by sending requests directly from the shop floor to staff in the stock room.

Fulfilment

In-Store Communication In-Store Communication

Fulfilment

Unlock and leverage the entire inventory from across the business to fulfil orders in the most economical way possible, including BOPIS/ROPIS, click & collect, ROPO and ship-from-store.

mPOS

In-Store Communication In-Store Communication In-Store Communication

mPOS

Allow customers to checkout anywhere in-store for online and in-store transactions with a store associate, without the need to join the queue at the cash register.

Remote Selling from Store

In-Store Communication In-Store Communication

Remote Selling from Store

Offer a personalised remote shopping experience with a real store associate to provide product information, styling advice and basket creation for easy checkout via Email, WhatsApp and Video.

Consumer QR App

In-Store Communication

Consumer QR App

Easy to launch Web App by QR Code or short URL. Scan barcodes for product information and availability in-store and online, view the in-store and online catalogue, and utilise fast and easy search.

Digital Fitting Room

VM Operations

Digital Fitting Room

Scan a barcode for product descriptions and recommendations, browse the endless aisle of products, request items be brought by staff and build a basket, all without leaving the fitting room.

Touch Screen Kiosks

Sales Support

Touch Screen Kiosks

Touch screen kiosks display the endless aisle of products and help customers find the perfect product. Access real-time availability of products, call for assistance, build a basket and self-checkout.

Remote Shopping

Sales Support

Remote Shopping

Customers are given the option to speak to a Store Associate via WhatsApp and Video Calls whilst shopping through ecommerce, browsing social media or as a call to action in marketing communications, humanising their digital experience.
  • Store Associate Solutions
  • Sales Assist & Omnichannel
  • Digital Styling
  • Clienteling
  • Appointments
  • Floor Runner
  • Fulfilment
  • mPOS
  • Remote Selling from Store
  • Customer Solutions
  • Consumer QR App
  • Digital Fitting Room
  • Touch Screen Kiosks
  • Remote Shopping

Store Associate Solutions

Sales Support Sales Support

Sales Assist & Omnichannel

Sales Assist & Omnichannel

Empower Sales Associates to deliver superior customer experiences by giving them access to the endless aisle with full product descriptions & availability, and create universal baskets to be taken by the customer.
Digital Styling Digital Styling

Digital Styling

Digital Styling

Leverage your community of Sales Associates to style outfits or build product bundles. Add social media content to inspire your customers, and make the collection available to add to the Universal Basket in one tap.
VM Operations VM Operations

Clienteling

Clienteling

Deliver a highly personalised shopping experience by accessing 360° customer view including purchase history, notes, interests and wish lists, and access Universal Baskets built in other channels to convert in-store.
VM Operations VM Operations

Appointments

Appointments

Manage personal shopping or fitting room bookings. View upcoming appointments, curate a bespoke list of products for them to view and build Universal Baskets for them to transact in-store, online or remotely.
In-Store Communication In-Store Communication

Floor Runner

Floor Runner

Save time by eliminating endless replenishments trips to the stock room by sending requests directly from the shop floor to staff in the stock room.
In-Store Communication In-Store Communication

Fulfilment

Fulfilment

Unlock and leverage the entire inventory from across the business to fulfil orders in the most economical way possible, including BOPIS/ROPIS, click & collect, ROPO and ship-from-store.
In-Store Communication In-Store Communication In-Store Communication

mPOS

mPOS

Allow customers to checkout anywhere in-store for online and in-store transactions with a store associate, without the need to join the queue at the cash register.
In-Store Communication In-Store Communication

Remote Selling from Store

Remote Selling from Store

Offer a personalised remote shopping experience with a real store associate to provide product information, styling advice and basket creation for easy checkout via Email, WhatsApp and Video.

Customer Solutions

In-Store Communication In-Store Communication

Consumer QR App

Consumer QR App

Easy to launch Web App by QR Code or short URL. Scan barcodes for product information and availability in-store and online, view the in-store and online catalogue, and utilise fast and easy search.
In-Store Communication In-Store Communication

Digital Fitting Room

Digital Fitting Room

Scan a barcode for product descriptions and recommendations, browse the endless aisle of products, request items be brought by staff and build a basket, all without leaving the fitting room.
In-Store Communication In-Store Communication

Touch Screen Kiosks

Touch Screen Kiosks

Touch screen kiosks display the endless aisle of products and help customers find the perfect product. Access real-time availability of products, call for assistance, build a basket and self-checkout.
In-Store Communication In-Store Communication

Remote Shopping

Remote Shopping

Customers are given the option to speak to a Store Associate via WhatsApp and Video Calls whilst shopping through ecommerce, browsing social media or as a call to action in marketing communications, humanising their digital experience.
Universal Baskets
Create Anywhere. Take Anywhere. Checkout Anywhere

Create In-Store, Transfer In-Store

  • Basket transfer from customer’s own mobile device to a store associate assisted selling device via QR code
  • Basket transfer from customer’s own mobile device to self-service kiosk or Digital Fitting Room device via QR code
  • Basket transfer from store associate assisted selling device to a customers own mobile device via QR code

Create In-Store, Transfer Online

  • Customer creates basket on their own mobile device in-store and saves to their online profile/ wish list
  • Store Associate creates basket on assisted selling device in-store and saves to a customers online profile/ wish list
  • Store Associate creates basket on assisted selling device during a remote selling conversation with customer and sends via URL

Create Online, Access in-store

  • Customer creates basket/ wish list online and accesses it in-store using their own mobile device
  • Customer creates basket/ wish list online and accesses it in-store using self-service devices or Digital Fitting Room
  • Customer creates basket/ wish list online and Store Associate accesses it in-store using their assisted selling device

Accessed by Commercial Teams

Universal Baskets are accessible by anyone in the business, giving marketing, e-commerce and retail teams the opportunity to save/build the basket through remarketing, in-store sales and remote selling activities.
Next Generation Checkout
Flexibility. Connectivity. Freedom.

Legacy monolithic POS is a huge drain on resources, delivers no ROI and suppresses innovation. Mercaux’s Composable Next Generation Checkout is the complete opposite:

Little or no CAPEX required to deploy
Cloud-based service requires no maintence
Upgrades take place automatically
Connects easily to existing systems through API connectors
Easily facilitates new service models
Impacts Conversion, UPT and Customer LTV

Accept All Omnichannel Payments In-Store

  • Traditional Cards & Cash
  • Empower and engage customers with rich content in-store
    Digital Wallets (e.g. Apple Pay)
  • Improve efficiency and increase UPT & Conversion
    Buy Now Pay Later
  • Empower and engage customers with rich content in-store
    Next Generation Online Payments
  • Improve efficiency and increase UPT & Conversion
    Single Sign On one tap payment
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Data & Analytics
Customer Behaviour Data from First Touch, through to Basket Creation and Checkout to reveal full attribution, Sales Associate Performance and Product Interest Funnel

Analyse Customer Behaviour

Sales Support

Analyse Customer Behaviour

Collect data on every interaction that a customer has with you online, in-store and through remote selling capabilities. View their engagement in a timeline to show their loyalty over time and use this to personalise their future engagement with you.

Reveal Staff Performance

Digital Styling

Reveal Staff Performance

Reveal the performance of individual staff members by reporting on their use of the different functionalities within Mercaux’s solutions. Attribute their actions to sales and identify areas for improvement.

Understand Product Interest

VM Operations

Understand Product Interest

Identify the most/least popular products, styles and colours requested. Use this information to inform future merchandising and inventory management decisions to generate more revenue and reduce the number of lost sales.

Sales Attribution Modelling

In-Store Communication

Sales Attribution Modelling

Bring data from different sources into one centralised powerful platform to show the impact of online, offline and remote selling activities on one another, including conversion, sales and LTV.
  • Analyse Customer Behaviour
  • Reveal Staff Performance
  • Understand Product Interest
  • Sales Attribution Modelling

What is Composable Architecture?

And why is it so fundamental for retailers to future-proof their businesses?

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