The In-Store Composable Points of Service Platform

Mercaux’s 3-Layered Approach to In-store Transformation

Our Composable Architecture gives you the freedom to decide how you transform your stores, the flexibility to work with the systems of your choice, and the agility to do it quickly, on your terms

Next Generation Retail Experiences

Reinventing how customers interact with the physical store, from product discovery and personalisation, through to remote selling and Next Generation POS

Sales Assist & Omnichannel

Sales Support

Sales Support

Sales Assist & Omnichannel

Empower Sales Associates to deliver superior customer experiences by giving them access to the endless aisle with full product descriptions & availability, and create universal baskets to be taken by the customer.

Visit Solution Page

Digital Styling

Digital Styling

Digital Styling

Digital Styling

Leverage your community of Sales Associates to style outfits or build product bundles. Add social media content to inspire your customers, and make the collection available to add to the Universal Basket in one tap.

Clienteling

VM Operations

VM Operations

Clienteling

Deliver a highly personalised shopping experience by accessing 360° customer view including purchase history, notes, interests and wish lists, and access Universal Baskets built in other channels to convert in-store.

Visit Solution Page

Appointments

In-Store Communication

In-Store Communication

Appointments

Manage personal shopping or fitting room bookings. View upcoming appointments, curate a bespoke list of products for them to view and build Universal Baskets for them to transact in-store, online or remotely.

Visit Solution Page

Floor Runner

In-Store Communication

In-Store Communication

Floor Runner

Save time by eliminating endless replenishments trips to the stock room by sending requests directly from the shop floor to staff in the stock room.

Visit Solution Page

Fulfilment

In-Store Communication

In-Store Communication

Fulfilment

Unlock and leverage the entire inventory from across the business to fulfil orders in the most economical way possible, including BOPIS/ROPIS, click & collect, ROPO and ship-from-store.

Visit Solution Page

mPOS

In-Store Communication

In-Store Communication

In-Store Communication

mPOS

Allow customers to checkout anywhere in-store for online and in-store transactions with a store associate, without the need to join the queue at the cash register.

Visit Solution Page

Remote Selling from Store

In-Store Communication

In-Store Communication

Remote Selling from Store

Offer a personalised remote shopping experience with a real store associate to provide product information, styling advice and basket creation for easy checkout via Email, WhatsApp and Video.

Visit Solution Page

Consumer QR App

In-Store Communication

Consumer QR App

Easy to launch Web App by QR Code or short URL. Scan barcodes for product information and availability in-store and online, view the in-store and online catalogue, and utilise fast and easy search.

Visit Solution Page

Digital Fitting Room

VM Operations

Digital Fitting Room

Scan a barcode for product descriptions and recommendations, browse the endless aisle of products, request items be brought by staff and build a basket, all without leaving the fitting room.

Visit Solution Page

Touch Screen Kiosks

Sales Support

Touch Screen Kiosks

Touch screen kiosks display the endless aisle of products and help customers find the perfect product. Access real-time availability of products, call for assistance, build a basket and self-checkout.

Visit Solution Page

Remote Shopping

Sales Support

Remote Shopping

Customers are given the option to speak to a Store Associate via WhatsApp and Video Calls whilst shopping through ecommerce, browsing social media or as a call to action in marketing communications, humanising their digital experience.

Visit Solution Page

Store Associate Solutions
Sales Assist & Omnichannel
Digital Styling
Clienteling
Appointments
Floor Runner
Fulfilment
mPOS
Remote Selling from Store
Customer Solutions
Consumer QR App
Digital Fitting Room
Touch Screen Kiosks
Remote Shopping

Store Associate Solutions

Sales Support

Sales Support

Sales Assist & Omnichannel

Sales Assist & Omnichannel

Empower Sales Associates to deliver superior customer experiences by giving them access to the endless aisle with full product descriptions & availability, and create universal baskets to be taken by the customer.

Visit Solution Page

Digital Styling

Digital Styling

Digital Styling

Digital Styling

Leverage your community of Sales Associates to style outfits or build product bundles. Add social media content to inspire your customers, and make the collection available to add to the Universal Basket in one tap.

VM Operations

VM Operations

Clienteling

Clienteling

Deliver a highly personalised shopping experience by accessing 360° customer view including purchase history, notes, interests and wish lists, and access Universal Baskets built in other channels to convert in-store.

Visit Solution Page

VM Operations

VM Operations

Appointments

Appointments

Manage personal shopping or fitting room bookings. View upcoming appointments, curate a bespoke list of products for them to view and build Universal Baskets for them to transact in-store, online or remotely.

Visit Solution Page

In-Store Communication

In-Store Communication

Floor Runner

Floor Runner

Save time by eliminating endless replenishments trips to the stock room by sending requests directly from the shop floor to staff in the stock room.

Visit Solution Page

In-Store Communication

In-Store Communication

Fulfilment

Fulfilment

Unlock and leverage the entire inventory from across the business to fulfil orders in the most economical way possible, including BOPIS/ROPIS, click & collect, ROPO and ship-from-store.

Visit Solution Page

In-Store Communication

In-Store Communication

In-Store Communication

mPOS

mPOS

Allow customers to checkout anywhere in-store for online and in-store transactions with a store associate, without the need to join the queue at the cash register.

Visit Solution Page

In-Store Communication

In-Store Communication

Remote Selling from Store

Remote Selling from Store

Offer a personalised remote shopping experience with a real store associate to provide product information, styling advice and basket creation for easy checkout via Email, WhatsApp and Video.

Visit Solution Page

Customer Solutions

In-Store Communication

In-Store Communication

Consumer QR App

Consumer QR App

Easy to launch Web App by QR Code or short URL. Scan barcodes for product information and availability in-store and online, view the in-store and online catalogue, and utilise fast and easy search.

Visit Solution Page

In-Store Communication

In-Store Communication

Digital Fitting Room

Digital Fitting Room

Scan a barcode for product descriptions and recommendations, browse the endless aisle of products, request items be brought by staff and build a basket, all without leaving the fitting room.

Visit Solution Page

In-Store Communication

In-Store Communication

Touch Screen Kiosks

Touch Screen Kiosks

Touch screen kiosks display the endless aisle of products and help customers find the perfect product. Access real-time availability of products, call for assistance, build a basket and self-checkout.

Visit Solution Page

In-Store Communication

In-Store Communication

Remote Shopping

Remote Shopping

Customers are given the option to speak to a Store Associate via WhatsApp and Video Calls whilst shopping through ecommerce, browsing social media or as a call to action in marketing communications, humanising their digital experience.

Visit Solution Page

Universal Baskets

Create Anywhere. Take Anywhere. Checkout Anywhere

Create In-Store, Transfer In-Store

Basket transfer from customer’s own mobile device to a store associate assisted selling device via QR code
Basket transfer from customer’s own mobile device to self-service kiosk or Digital Fitting Room device via QR code
Basket transfer from store associate assisted selling device to a customers own mobile device via QR code

Create In-Store, Transfer Online

Customer creates basket on their own mobile device in-store and saves to their online profile/ wish list
Store Associate creates basket on assisted selling device in-store and saves to a customers online profile/ wish list
Store Associate creates basket on assisted selling device during a remote selling conversation with customer and sends via URL

Create Online, Access in-store

Customer creates basket/ wish list online and accesses it in-store using their own mobile device
Customer creates basket/ wish list online and accesses it in-store using self-service devices or Digital Fitting Room
Customer creates basket/ wish list online and Store Associate accesses it in-store using their assisted selling device

Accessed by Commercial Teams

Universal Baskets are accessible by anyone in the business, giving marketing, e-commerce and retail teams the opportunity to save/build the basket through remarketing, in-store sales and remote selling activities.

Next Generation POS

Fluidity. Flexibility. Freedom

Legacy monolithic POS is a huge drain on resources, delivers no ROI and suppresses innovation. Mercaux’s Composable Next Generation Checkout is the complete opposite:

Little or no CAPEX required to deploy

Cloud-based service requires no maintence

Upgrades take place automatically

Connects easily to existing systems through API connectors

Easily facilitates new service models

Impacts Conversion, UPT and Customer LTV

Accept All Omnichannel Payments In-Store

Traditional Cards & Cash
Digital Wallets (e.g. Apple Pay)
Buy Now Pay Later
Next Generation Online Payments
Single Sign On one tap payment

Visit Next Generation POS page

Data & Analytics

Customer Behaviour Data from First Touch, through to Basket Creation and Checkout to reveal full attribution, Sales Associate Performance and Product Interest Funnel

Analyse Customer Behaviour

Sales Support

Analyse Customer Behaviour

Collect data on every interaction that a customer has with you online, in-store and through remote selling capabilities. View their engagement in a timeline to show their loyalty over time and use this to personalise their future engagement with you.

Visit Solution Page

Reveal Staff Performance

Digital Styling

Reveal Staff Performance

Reveal the performance of individual staff members by reporting on their use of the different functionalities within Mercaux’s solutions. Attribute their actions to sales and identify areas for improvement.

Visit Solution Page

Understand Product Interest

VM Operations

Understand Product Interest

Identify the most/least popular products, styles and colours requested. Use this information to inform future merchandising and inventory management decisions to generate more revenue and reduce the number of lost sales.

Visit Solution Page

Sales Attribution Modelling

In-Store Communication

Sales Attribution Modelling

Bring data from different sources into one centralised powerful platform to show the impact of online, offline and remote selling activities on one another, including conversion, sales and LTV.

Visit Solution Page

Analyse Customer Behaviour
Reveal Staff Performance
Understand Product Interest
Sales Attribution Modelling

Contact Us for a Personal Demo

Please fill out your details and we’ll be in touch with a link for you to choose a convenient time: