Latest Reports

9 min read
The Pulse of Retail 2021
As part of our commitment to the retail industry, we carry out annual research with senior executives working in retail. This year, we surveyed 200 retailers to take the 'Pulse of Retail' for Digital Transformation and Connected Retail. We also conducted consumer research, examining the opinions of 2,000 shoppers to learn more about their use of digital tools in-store and remotely.

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9 min read
What is Composable Architecture?
You might have heard of Decomposed Architectures before, but what does it all actually mean, and why is it so fundamental for future-proofing your retail business?
6 min read
Buyers Guide to Clienteling
The right Clienteling software can increase in-store and online sales, improve brand loyalty and grow customer lifetime value. With lots of vendors to choose from, how do you select the right solution for your needs?
6 min read
Onboarding Process
Learn how Mercaux can begin their digital transformation journey in as little as a few weeks from the project’s kick-off and integration to in-store launch.
Integration of the Mercaux App with our existing technologies was extremely easy and took just a few weeks... it has resulted in big improvements to conversion.
Ekaterina Dobrovolskaya, Head of Nike department,
Inventive Retail Group
Read our Customers’ Success Stories

Latest Blog Posts

What we’ve been reading

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November 9, 2021
30 min read
Make better business decisions
The key trend this holiday season is the growth in hybrid shopping, say Vogue Business. Non-linear customer journeys are now the norm - more than ever, it's key for retailers to...
September 30, 2021
4 min read
Retail technology innovation hub
Concerning news from Retail Technology Innovation Hub - a fear of failure is making many UK retailers avoid innovation. Over half of retailers surveyed avoid retail transformatio...
September 22, 2021
2 min read
Inside Amazon’s Department Store Plans: High-Tech Dressing Rooms, Its Own Apparel Brands
The Wall Street Journal this week shared news of Amazon's store of the future, coming in 2022. QR Code Apps for customers to scan items in-store & build baskets and Digital fitti...

Webinar Recordings

Digitalisation
June 6, 2021
Remote Selling via WhatsApp
In this webinar, Mercaux’s CEO shares examples of how our newest solution is providing a new revenue stream by communicating with remote shoppers.

Speakers:

Olga Kotsur

David Miller

Retail Transformation
May 6, 2021
A Venture Capitalist’s View on Retail Tech Trends for the Retail Board
General Partner of Leading Retail Technology investors, Nauta Capital, shares their view on the growing Connected Retail space.

Speakers:

Olga Kotsur

Carles Ferrer Roqueta

Retail Transformation
July 13, 2020
Panel Discussion: Acceleration in Digital Innovation
Join our panel of retail industry leaders who share their successes (and struggles) of pursuing innovation in the retail industry.

Speakers:

Dimas Gimeno (Chairman Skintelligence), Carlos Soler Duffo (Tous), Javier Vello Cuadrado (EY), Olga Kotsur (Mercaux), Beth Butterwick (Consultant Operating Partner)

Podcasts

MERCAUX’s Solutions Powering Connected Retail

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Clienteling
Single Customer View across all channels and Personalised Store Interactions
Sales Assist & Omnichannel
Empower Sales Associates and Increase In-Store and Online Sales Through Powerful Digital Tools
Consumer QR App
The power of Mercaux, in the hands of your customers from the comfort of their private devices
Self Service Kiosk
Combine digital and physical experiences in-store and Empower and engage customers with rich content