Supporting multiple verticals
DATA & AI
AI For Stores That Moves The Needle
Practical solutions that drive in-store sales and customer LTV, and capture unique “offline” data
AI-Powered Retail: Why Now?
Immediate Commercial Benefits of AI-powered in-store scenarios
Boost Sales & Efficiency
With AI-driven product search and in-store recommendations
Personalisation at scale for Higher LTV
With AI-enabled tailored messaging generated for 101 interaction in-store and remotely
Data Capture for Stronger AI
Capture in-store customer behaviour data to improve AI-driven insights even more
Co-pilot for Store Employees to Excel in Sales & Operations
Mercaux seamlessly integrates AI into in-store and remote selling journeys — empowering associates, enhancing productivity, and unlocking unique store insights
AI-powered Product Discovery
Integrated Computer Vision for Cross-sell and Alternatives:
Search by image or description or suggest similar products to improve conversion or out-of-stock losses.
Offer product recommendations and mix&match suggestions to increase the basket size.
Dynamic Catalogue:
Adjust in-store catalogue search and product ranking based on specific location, weather, stock levels, etc.
Hyper-Personalisation & “Next Best Action”
Empower salespeople with the most relevant AI-driven insights for a specific customer.
Enhance both in-store and remote conversations with personalised offers, bonus point reminders, loyalty perks, or product suggestions.
Co-Pilot for 101 outreach & remote interactions
“Democratise” Clienteling and engage larger audiences.
Leverage AI to launch 101 conversations with hyper-personalised messages on behalf of the salesperson without manual effort.
Automate 90% of the conversations by suggesting and/or executing the most relevant response messages. Ensure seamless and high-touch interactions only when needed.
Capture unique in-store data For CDP & AI models
Enhance your data platforms and AI models with insights into in-store customer behaviour, conversations, and salespeople’s activities.
Build micro-segmentation utilising in-store data and equip sales associates with actionable micro-segments, extending the marketing engine into stores.
How it works
By harnessing the power of existing systems and other Mercaux modules, our Clienteling solution delivers a one-of-a-kind shopping experience that sets us apart from the competition
AI-driven Use-cases for Retail
Download this overview to share insights on our Data & AI-driven in-store and remote Customer Experience use cases with your team.
Ready to Transform
your Stores ?
Contact our team to discuss your needs or get a demo.
