Eng

Multitenant Cloud-Based SaaS Platform

Enabling retailers to quickly implement and scale in-store digital capabilities

So, with your IT team, you might get a version 1.0, which will be equivalent to where Mercaux was nine months ago or a year ago. But, you know, in a year from now, Mercaux will be in version 4.0 and your IT team will continue to be in version 1.0

Pedro Esquivias
Chief Customer Officer at Tendam

Mercaux’s Platform Architecture

Cloud-based Services for a trustworthy & scalable infrastructure
Modular functionalities that enable a flexible and configurable solution
Wide range of interfaces and devices: tablets, phones, screens, kiosks, etc.

Integration Hub

Easy modular API integration with your existing backend systems (e.g., CRM, E-com, OMS, PIM and Payments), supporting:

Multiple transport protocols
FTP/SFTP, HTTP/S
Data formats
Google Product Feed, Amazon Product Feed, Yandex Product Feed etc.
Bespoke feeds in different formats
CSV, XML etc.

Mercaux is able to prepare a demo integration in 2- 3 days and production integration within 2 weeks.

Solution Modularity

The Mercaux Platform has been created in a modular way, meaning that each solution can be deployed in isolation from one another, aligned to your company’s business readiness. This provides our customers with the flexibility to have a phased rollout approach as part of their digital transformation roadmap, alongside other key technology projects such as upgrading or deploying new OMS, CRM, IMS or POS.

Configurable vs. Customisable

Mercaux’s SaaS based solution is highly configurable – as opposed to customisable – allowing retailers to easily adapt the solution to specific needs retaining the brand image and DNA.

Adjustable UI/UX elements, colours & branding
Sophisticated Roles & Permissions management that allows for the creation of different levels of access across the organisation. (e.g., some functionalities or content can be restricted or made visible only for Store managers or Sales Associates)
10+ languages (new languages can be added in weeks)
Location-specific content to be managed by local teams
Due to the fact it is an established system, it requires fewer resources for administration, meaning it is also more cost effective to support

Device Coverage

The Mercaux App supports both major operating systems – iOS and Android – which gives brilliant coverage for both devices and scenarios:

iOS iPod/iPhone App for assisted selling in the hands of sales associates
iOS iPad App for assisted selling in the hands of sales associates
Android App for assisted selling in the hands of sales associates
Android App for tablets (or large touch screens) for self-service kiosks, digital fitting rooms and other self-service scenarios

WiFi Independence & Local Storage

In-store applications receive data directly from the cloud via regular updates and store key product information locally which enables the apps to work without the need for a constant WIFI connection.
The internet connection is required for placing online orders or emailing, but the app itself is fully functional even in “WIFI dead zones”. Once connection is restored, the app will automatically download only data differences, which means it does not require significant bandwidth.
Retailers do not need to upgrade WIFI infrastructure to launch Mercaux.

Secure storage of all the client and customer data

Mercaux does not store any personal data or transactions, however, we have developed a backend system with the highest security in mind and have secured independent certifications for PCI DSS, GDPR and ISO 27001.

Data stored in AWS systems (RDS for product information and main database, CloudFront and S3 for images and files) and delivered via a secured HTTPS-connection and authentication tokens (AWS CF and ECC Mercaux tokens)
System architecture according to latest best practices from Amazon and Apple security guidelines
Backend API is completely isolated by Amazon firewalls and HTTPS-balancers
Our certification include PCI DSS Level 1 Service provider, ISO 27001, GDPR Compliance Certification together with security certificates of Amazon AWS.

Our certifications

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