For those individuals seeking truly remarkable purchases, whether it's rare finds to enhance collections, new pieces to elevate outfits, or thoughtful gifts, have your advisors leverage inspirational content, including detailed descriptions about the manufacturing process, the rich heritage behind each item, as well as captivating pictures and videos, to provide a bespoke shopping experience.

Why is a purpose-built solution needed?

Sell across entire assortiment

Find the perfect items for collectors

Inspire purchase of high ticket items

Sell more with cross-selling and upselling suggestions & rich content

Promote relevant add-on

Offer insurance, after-care services and extended warranty

Nurture Customers Remotely

Keep customers being engaged, inspired and feeling cared of

A Single App for Store Associates

Utilise Advanced Product Search

Use powerful search capabilities to filter entire product assortment by the finest details like gemstone, material, shape, and more unique attributes. See matching products in-store, online and from other stores.

Access Product Details & Inspirational Content

Elevate product discovery, spotlighting sustainable craftsmanship, premium materials, and heritage. Enhance engagement through celebrity endorsements and visual stories that resonate. Apply material, colour, style parameters to the item you present.

Access Customer Profile and Capture In-Store Behaviours

Access a customer’s 360° profile including purchase history, wishlist, loyalty status and personal preferences (colours, style, other). Capture missing information and in-store behaviour for future remarketing.

Provide Bespoke Shopping Experiences

Harness the power of past interactions for personalised recommendations generated from your collection and tailored individually by recommendation engine.

Offer Appointment services

Offer appointment-based visits to your stores, enabling customers to request specific products in advance for a personalised shopping experience.

Sell Remotely from Store

Initiate a new conversations via inbounds from Ecom, email, SMS, or WhatsApp or send outbound messages. Utilise 360° profile view and full inventory access to personalise every interaction, whether continuing in-store dialogues or driving new ones.

Promote Add-ons & Checkout

For larger purchases, offer flexible payment option in-store such as Buy Now Pay Later. Additionally, use the opportunity to up-sell aftercare servicing or insurance packages and complete transaction with mPOS capability.

Leverage Tasks for Timely Next Steps

Orchestrate personalised interactions via Task Management capabilities by allowing your store staff to create client-related reminders and channeling tasks based on automated client engagement rules.

Flexible Omnichannel Fulfilment

Our system harnesses company-wide inventory to efficiently locate and fulfil customer orders for specific items. By doing so, we eliminate the need for store associates to reference online inventory or make time-consuming calls to other stores.

Keep staff focused, informed and aligned

Centralise and prioritise daily operations from visual merchandising to price adjustments and product training with Task Management module designed for both manager-delegated and HQs-driven tasks created manually, in bulk or automatically.

Allow Stores & Staff to easily track KPIs

Empower stores with immediate access to their KPIs and progress through dynamic dashboards or uploaded reports on usage and performance. Enable a clear view of goals vs. current achievements.

Track usage and gain valuable insights

Harness usage statistics to understand customer journey, lost sales and preferences. Make store staff activities transparent and measurable. Collect actionable insights to refine the shopping experience.

Vertical Overview

Download this vertical overview sheet to share details of our tailored solutions for Jewellery stores with colleagues.

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