Eng

12 STOREEZ Surprise
& Delight Customers

By launching a VIP self-service solution for the fitting rooms

Deploying Mercaux’s Digital Fitting Room Solution has not only provided customers with high quality support, but has also contributed positively to important in-store KPIs.

Aliya Khasianova
Head of Omnichannel Sales

Solutions

In 2020, 12 STOREEZ took the next step in their digital transformation journey by deploying Mercaux’s connected customer solution, Digital Fitting Room, to complement their existing connected store associate solutions.

App for Sales People

Tablet-based solution designed to support sales associates with access to real-time inventory, endless aisle of products, cross-sell and alternatives suggestions, full outfits, and online orders - all without leaving the customer’s side.

In-Store Analytics for HQ Team

Web-based Portal that allows Retail, HR, Product and HQ Teams track staff engagement and performance, reveal customer behaviours, and understand products & sizes popularity including in-store lost/abandoned sales data.

Digital Fitting Room

Eliminate the need for customers to go back and forth from the fitting room to the shop floor by allowing them to request additional sizes (or brand-new products they have discovered through browsing the App) be brought to them in the fitting room to try on.