Eng

Tryano Case Study

Superior Customer Service and Increased Sales

Mercaux has helped our sales team to provide a better experience for our guests. They have been attentive and responsive to all our needs and challenges which in turn has helped us improve our business and increase sales.

Alastair Tocher
Retail Department Manager

Project Details & Objectives

Tryano wanted a solution that helped the sales team provide a better experience for their guests, which in turn would lead to an increase in sales.

Empower Sales Teams
Superior Customer Experiences
Increase Sales in-store

Solutions

Sales Assist & Omnichannel

Empower Sales Associates and Increase In-Store and Online Sales

Digital Styling

Turns sales associates into styling experts offering looks approved by the brand and showing the best how-to-wear suggestions

Store Operations

Reporting on VM operations with the possibility to communicate with HQ in real-time and make corrections according to their comments

Clienteling

Single Customer View across all channels and Personalised Store Interactions

Floor Runner

Save time by eliminating endless replenishments trips to the stock room by sending requests directly from the shop floor to staff in the stock room.

Analytics

Track Sales Associate behaviour in-store

Sales Assist & Omnichannel
Digital Styling
Store Operations
Clienteling
Floor Runner
Analytics

Rollout

Results & Effects

20

Devices used in store
500-700

Events per day
Up to $5,3K

Additional sales a month

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