Tryano Case Study

Superior Customer Service and Increased Sales

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Mercaux has helped our sales team to provide a better experience for our guests. They have been attentive and responsive to all our needs and challenges which in turn has helped us improve our business and increase sales.
Alastair Tocher, Retail Department Manager

Obiettivi e dettagli del progetto

Tryano wanted a solution that helped the sales team provide a better experience for their guests, which in turn would lead to an increase in sales.
  • Empower Sales Teams
    Empower Sales Teams
  • Superior Customer Experiences
    Superior Customer Experiences
  • Increase Sales in-store
    Increase Sales in-store

Soluzioni

Sales Assist & Omnichannel Digital Styling Store Operations Clienteling Floor Runner Analytics
  • Sales Assist & Omnichannel
    Empower Sales Associates and Increase In-Store and Online Sales
  • Digital Styling
    Turns sales associates into styling experts offering looks approved by the brand and showing the best how-to-wear suggestions
  • Store Operations
    Reporting on VM operations with the possibility to communicate with HQ in real-time and make corrections according to their comments
  • Clienteling
    Single Customer View across all channels and Personalised Store Interactions
  • Floor Runner
    Save time by eliminating endless replenishments trips to the stock room by sending requests directly from the shop floor to staff in the stock room.
  • Analytics
    Track Sales Associate behaviour in-store
Sales Assist & Omnichannel
Empower Sales Associates and Increase In-Store and Online Sales
Sales Assist & Omnichannel
Digital Styling
Turns sales associates into styling experts offering looks approved by the brand and showing the best how-to-wear suggestions
Digital Styling
Store Operations
Reporting on VM operations with the possibility to communicate with HQ in real-time and make corrections according to their comments
Store Operations
Clienteling
Single Customer View across all channels and Personalised Store Interactions
Clienteling
Floor Runner
Save time by eliminating endless replenishments trips to the stock room by sending requests directly from the shop floor to staff in the stock room.
Floor Runner
Analytics
Track Sales Associate behaviour in-store
Analytics

Rollout

Risultati

  • Conversion uplift
    20
    Devices used in store
  • Events per store
    500-700
    Events per day
  • Looks
    Up to $5,3K
    Additional sales a month

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