The “Backbone” for your In-Store Digital Transformation Journey

The “Backbone” for your Digital Transformation Journey

Superior Customer Experiences through Omnichannel Capabilities

Reveal In-Store path-to-purchase Customers, Staff and Product Data

Reveal In-Store Path-to-Purchase Customers, Staff and Product Data

New Service Models for the next normal of retail

New Service Models for the Next Normal of In-Store Retail

Superior Customer Experiences through Omnichannel Capabilities
Offer superior customer experiences in-store and online, improve staff productivity, generate more sales and unlock the in-store data black box with Mercaux’s Omnichannel and Unified Commerce Solutions.

Core Solutions

  • Sales Assist & Omnichannel
  • Clienteling
  • Self-Service

    Core Solutions

    Sales Assist & Omnichannel
    Empower Sales Associates with the tools to deliver superior customer experiences
  • Empower Sales Associates with the tools to deliver superior
    customer experiences
    • Product availability, details, comparisons, and cross-selling
    • View the endless aisle catalogue and place online orders
    • Powerful selling content and styling recommendations
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    Sales assist
  • Clienteling
    Deliver a highly personalised shopping experience in-store and remotely
  • Deliver a highly personalised shopping experience in-store and remotely
    • 360° customer view including purchase history, interactions etc.
    • Use past engagement data to personalise the experience
    • Capture in-store product interests to leverage in other channels
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    Clienteling
  • Self-Service
    Product availability, endless ailse catalogue and inspirational content in shoppers’ own hands
    • Self-service Kiosks
    • B2C Web App
      • Touch screen kiosks display the endless aisle of products
      • Browse the catalogue or use powerful search to find the perfect product
      • Access real-time availability of products in-store, in other stores and online
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      B2C Web App
      • Easy to launch Web App by QR Code or short URL
      • Scan barcodes for product information and availability in-store and online
      • Powerful selling content, cross-selling, alternatives and styling recommendations
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      B2C Web App

Supported by HQ Platform

  • In-Store Data Analytics
  • Content Management System

    Supported by HQ Platform

    In-Store Data Analytics
    Deliver a superior shopping experience by utilising in-store customer behaviour, staff performance and product data
  • In-Store Data Analytics
    Deliver a superior shopping experience by utilising in-store customer behaviour, staff performance and product data
    • Reveal the reasons behind low conversion or basket size
    • In-depth app analytics reflecting different staff behaviours
    • Data transfer to your BI, planning and marketing automation software
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    In Store Data
  • Content Management System
    Configure every element of the App to match your branding and anage all the content displayed
  • Content Management System
    Configure every element of the App to match your branding and anage all the content displayed
    • Configure the app to match your branding
    • Manage all the content that’s displayed in the App
    • Define what products to offer as alternatives or cross-sell
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    Content Managment & Analytics

Add-On Solutions

  • Level 1
  • Level 2

    Add-On Solutions

    Level 1
    Elevate your in-store capabilities to a more advanced level.
  • Elevate your in-store capabilities to a more advanced level
    • VM Guidelines & Training
    • Click & Collect
    • Styling & Bundling
    • Floor Runner
    • Social Media
    • Store Communications
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    Level 1 add-ons
  • Level 2
    Our most advanced solutions result in a fully integrated digital ecosystem
  • Our most advanced solutions result in a fully
    integrated digital ecosystem
    • AI Recommendations
    • Mobile Checkout
    • Advanced Product Analytics
    Learn More
    Level 2 add-ons

New Service Models Post-Lockdown

We’ve created a number of solutions to serve customers with differing comfort levels of returning to stores:
  • Remote selling solutions for customers at home
  • Self-service solutions for customers returning to store
  • Pre-order products whilst in queue or for appointments

How It Works

How It Works

  • Simplify the Sales Process by empowering staff with product, inventory, customer and other relevant selling content in-store
  • Enable New Use-Cases, that were not possible before such as 121 comunication, in-store personalisation and remote selling
  • Reveal the In-Store Path-to-Purchase, by capturing customer behaviour, staff performance and product funnel data

Why Mercaux?

  • Easy to launch
  • Powerful
  • Flexible
  • Easy to launch

    Minimal Effort to Integrate

    • The Mercaux Integration Core enables integration with any systems or data formats, so there's no need to create bespoke integrations
    • Intuitive UI/UX interface and WiFi independency (screens appear instantly instead of loading) means fast adoption and high usage by Sales Associates
    • Mercaux Analytics provides transparent launch, automated integration diagnostics and usage monitoring
    Our Technologies
    Easy to launch
  • Powerful

    Not just an App

    • All in-store engagement scenarios from Product Discovery through to Personalised Recommendations and Checkout are measured
    • In-store analytics including, customers’ interests, Sales Associate engagement, product funnel conversion and incremental sales generated using Mercaux
    • Leverage rich content and crowdsource fresh new content created by Sales Associates in-store with access to the powerful content engine
    Solutions
    Powerful
  • Flexible

    Adapts to your Needs

    • Retailers choose their own digital transformation path and pace by switching on solutions based on current business needs and IT system readiness
    • Multi-platform and multi-device means that retailers can choose iOS or Android, and serve the app on iPads or self-service screens
    • Configurable UI / UX gives retailers the power to display their own branding and showcase their products across multiple media formats (e.g., imagery, videos, or social media content)
    Digital Transformation
    Flexible

Testimonials

Nike
“Equipped with the sales assist app, Nike store associates improved the in-store customer shopping experience by offering complete looks, being able to instantly find required product and size, articulate product benefits and recommend matching items.”
Ekaterina Dobrovolskaya, Head of Nike department, Inventive Retail Group
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French ConnectionFrench Connection
“The speed and ease at which we have been able to implement Mercaux has been remarkable. We brought the best of digital into our stores, delivering the highest standards of service to our customers - increasing both store and online sales.”
Simon Donoghue, MD Retail & Ecommerce
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SpringfieldSpringfield
“Mercaux’s ease of integration and modularity were driving factors for us as we rolled out their services across multiple countries. We wanted to team up with a business which understood our commercial needs but also provided additional flexible functionalities to allow us to have a greater impact.”
Almudena Cárdenas, director of Projects and Innovation
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TryanoTryano
“Mercaux has helped our sales team to provide a better experience for our guests. They have been attentive and responsive to all our needs and challenges which in turn has helped us improve our business and increase sales.”
Alastair Tocher, Retail Department Manager
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UCB
“Mercaux has been an exemplary partner in our digital transformation, not only helping us to deliver in-store technology into the hands of our sales people and thus increasing store and online sales, but also helping to pave the way for more streamlined store operations and communication processes.”
Ruslan Malich, Benetton Group, Country Manager
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Selected Partners

  • Salesforce
  • SAP SE
  • Magento
  • Shopify
  • Aptos
  • Adyen

Contact Us for a Personal Demo

Let us know if you’d like us to give a demo and show you all the great features of the platform in person