Retail Stores have changed. They are no longer simply selling - they have become multi-purpose omnichannel centres. They now operate as acquisition, marketing, customer service, remote selling and fulfilment centres. To help transform your stores, we have a built-for-purpose modular in-store digital platform.
Empower Sales Associates with real-time inventory, product & cross-sell information, along with the ability to deliver a truly personalised experience by accessing a 360-degree view of a customer’s previous in-store & online interactions with your brand.
Remote Selling & Appointments
Deliver the personal touch to stay-at-home shoppers with 121 remote selling capabilities using SMS, WhatsApp, Video Calling or Email, or offer Appointments for them to visit the store or fitting room at specified times.
Floor Runner & Fulfilment
Send product requests to the stock room from the shop floor or digital fitting room and fulfil ship-from-store or buy online pickup in-store (BOPIS) by turning your stores into mini fulfilment centres.
Omnichannel & Mobile Payments (mPOS)
Save lost sales by viewing availability in other stores or online for products not available in-store, email the customer the products they have viewed in-store for purchase at a later date (or for your online teams to use in remarketing) or complete the transaction by the customer’s side with mobile payment integration.
Provide customers with their own in-store digital shopping assistant by accessing all the benefits of the connected store on their own phones, or allow them to access the endless aisle of products and ability to transact through touch-screen kiosks.
Digital Fitting Room
Connect customers in the fitting room with rich product information and Store Associates on the shop floor. Customers scan a barcode to reveal recommendations for complementary products or alternatives and request these to be brought to the fitting room.
The Portal contains a powerful analytics engine to record every interaction with Mercaux’s solutions to reveal in-store customer behaviour, staff performance and product interest data. This data is made actionable by every department in the business to drive business growth.
"Mercaux’s tailored digital platform catered to our unique business model and helped bridge the gap between online and offline to give our customers a seamless, omnichannel experience. We’ve been pleased with the speed of deployment and how intuitive it is for new staff to simply pick up and use. Mercaux has given us the digital tools to improve conversion and efficiently service customers."
Phung Truong VP of Retail & Geographic Expansion at Stadium Goods
“Mercaux’s ease of integration and modularity were driving factors for us as we rolled out their services across multiple countries. We wanted to team up with a business which understood our commercial needs but also provided additional flexible functionalities to allow us to have a greater impact.”
Almudena Cárdenas, director of Projects and Innovation
“Equipped with the sales assist app, Nike store associates improved the in-store customer shopping experience by offering complete looks, being able to instantly find required product and size, articulate product benefits and recommend matching items.”
Ekaterina Dobrovolskaya, Head of Nike department, Inventive Retail Group
“The speed and ease at which we have been able to implement Mercaux has been remarkable. We brought the best of digital into our stores, delivering the highest standards of service to our customers - increasing both store and online sales.”
“Mercaux has helped our sales team to provide a better experience for our guests. They have been attentive and responsive to all our needs and challenges which in turn has helped us improve our business and increase sales.”
“Mercaux has been an exemplary partner in our digital transformation, not only helping us to deliver in-store technology into the hands of our sales people and thus increasing store and online sales, but also helping to pave the way for more streamlined store operations and communication processes.”