Exceptional Shopping Experiences
In-Store & Remotely

A single app for Store Associates with Clienteling, Remote Selling, Product discovery, mPOS, and more. Supported by a suite of Self-Service Customer solutions. Leverages unique O2O (Online to/from Offline) customer data capture for cross-channel journey capture and attribution.
Experiences that convert into
Direct Sales and LTV increase
  • ri
  • alshaya
  • jigsaw
  • temdam
  • jm
  • vs
  • ct
  • sg
  • 12s
  • ri
  • alshaya
  • jigsaw
  • temdam
  • jm
  • vs
  • ct
  • sg
  • 12s

End-to-End In-Store CX Platform
That Unifies Store and Online Journeys

A suite of composable solutions to deliver the best unified commerce CX, all connected with your existing POS/ E-com providers via Universal Basket Layer, and supported by Store Analytics.

  • Store Associates CX Solutions
  • Customers CX Solutions
  • Unique Store Analytics
Store Associates CX Solutions
Customers CX Solutions
Unique Store Analytics
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How Mercaux Boosts
Store Sales, Loyalty & Profitability

Turning your Store Associates into Stars and increasing Staff retention.
Reducing Friction and Improving Customer Experience in key areas of the Store.
Rewarding staff by attributing in-store actions to online sales.

Store Associates CX Solutions

From Assisted Selling, Clienteling, KPIs and Tasks through to In-Store Customer Interest Capture, Remote Selling, Fulfilment, Checkout, and Returns

  • Clienteling
  • Assisted Selling
  • Online to Offline
  • Remote Selling
  • Checkout
  • Task Management
  • Store Operations
  • Appointments
  • Fulfilment
  • My Performance
Store Associates CX Solutions
Clienteling
Assisted Selling
Online to Offline
Remote Selling
Checkout
Task Management
Store Operations
Appointments
Fulfilment
My Performance
Customers CX Solutions

Self-Checkout via Smartphone or Fixed Stations, Digital Fitting Rooms, Product Discovery Kiosks and Consumer Progressive Web App

  • Self-Service Kiosk
  • Digital Fitting Room
  • Online to Offline
  • Progressive QR Web App
  • Remote Shopping
  • Self-Checkout
Customers CX Solutions
Self-Service Kiosk
Digital Fitting Room
Online to Offline
Progressive QR Web App
Remote Shopping
Self-Checkout
Unique Store Analytics

Capture Customer In-Store behaviour incl. visits, interests, and wishlists, and more. Understand Sales People engagement and analyse in-store product funnel, interests and lost sales

  • Capture Customer In-Store Behaviour
  • Understand Staff Engagement
  • Analyse Product Funnel
  • Online to Offline Analytics
Unique Store Analytic
Capture Customer In-Store Behaviour
Understand Staff Engagement
Analyse Product Funnel
Online to Offline Analytics
River Island
The project has been astounding and could quickly become a game changing development
Springfield
We found a partner who understood our commercial needs and provided flexibility
French Connection
The speed and ease at which we have been able to implement Mercaux has been remarkable
TND
Mercaux is very practical and attentive to results that can be achieved in a short period of time
12storeez
Mercaux has provided customers with high quality support and boosted our main KPIs
Jigsaw
It was an easy decision to work with Mercaux once again.
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Easy to Integrate
with your Systems

Strong partner network and pre-built integrations. Some below, and many more.

  • Commercetools
  • SAP SE
  • Shopify
  • Salesforce
  • Fluent Commerce
  • Talon.One
  • Stripe
  • Emarsys
  • X/Y
  • Bloomreach
  • Commercetools
  • SAP SE
  • Shopify
  • Salesforce
  • Fluent Commerce
  • Talon.One
  • Stripe
  • Emarsys
  • X/Y
  • Bloomreach

Want to learn more?

Ready to Transform
your Stores ?

Contact our team to discuss your needs or get a demo.

Request Demo

Contact us for
a Live Demo

Please fill in your details below and a member of the team will be in touch to arrange a convenient time for your demo: