Exceptional Shopping Experiences
In-Store & Remotely

A single app for Store Associates with Clienteling, Remote Selling, Product discovery, mPOS, and more. Supported by a suite of Self-Service Customer solutions. Leverages unique O2O (Online to/from Offline) customer data capture for cross-channel journey capture and attribution.

Experiences that convert into
Direct Sales and LTV increase

End-to-End In-Store CX Platform
That Unifies Store and Online Journeys

A suite of composable solutions to deliver the best unified commerce CX, all connected with your existing POS/ E-com providers via Universal Basket Layer, and supported by Store Analytics.

Store Associates CX Solutions
Customers CX Solutions
Unique Store Analytics

Store Associates CX Solutions

Customers CX Solutions

Unique Store Analytics

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How Mercaux Boosts
Store Sales, Loyalty & Profitability

Turning your Store Associates into Stars and increasing Staff retention.
Reducing Friction and Improving Customer Experience in key areas of the Store.
Rewarding staff by attributing in-store actions to online sales.

From Assisted Selling, Clienteling, KPIs and Tasks through to In-Store Customer Interest Capture, Remote Selling, Fulfilment, Checkout, and Returns

Clienteling

Assisted Selling

Online to Offline

Remote Selling

Checkout

Task Management

Store Operations

Appointments

Fulfilment

My Performance

Self-Checkout via Smartphone or Fixed Stations, Digital Fitting Rooms, Product Discovery Kiosks and Consumer Progressive Web App

Self-Service Kiosk

Digital Fitting Room

Online to Offline

Progressive QR Web App

Remote Shopping

Self-Checkout

Capture Customer In-Store behaviour incl. visits, interests, and wishlists, and more. Understand Sales People engagement and analyse in-store product funnel, interests and lost sales

Capture Customer In-Store Behaviour
Understand Staff Engagement
Analyse Product Funnel
Online to Offline Analytics

Capture Customer In-Store Behaviour

Understand Staff Engagement

Analyse Product Funnel

Online to Offline Analytics

The project has been astounding and could quickly become a game changing development

Paul Cooper, Director of Technology Operations

We found a partner who understood our commercial needs and provided flexibility

Almudena Cárdenas, director of Projects and Innovation

The speed and ease at which we have been able to implement Mercaux has been remarkable

Simon Donoghue, MD Retail & Ecommerce

Mercaux is very practical and attentive to results that can be achieved in a short period of time

Pedro Esquivias, Chief Customer Officer

Mercaux has provided customers with high quality support and boosted our main KPIs

Aliya Khasianova, Head of Omnichannel Sales

It was an easy decision to work with Mercaux once again.

Beth Butterwick, CEO at Jigsaw.

View Customer Successes

Serving multiple Verticals

Easy to Integrate
with your Systems

Strong partner network and pre-built integrations. Some below, and many more.

Want to learn more?

Buyers Guide to Remote Selling

The right Remote Selling software can provide the framework to facilitate inbound and outbound conversations, as well as tailored talking tracks.

Buyers guide to Clienteling

The right Clienteling software can increase in-store and online sales, improve brand loyalty and grow customer lifetime value.

Onboarding Process

Learn how you can begin your digital transformation journey in as little as a few weeks from the project’s kick-off and integration, through to in-store launch.

Do your customers ROPO?

As more and more customers ROPO (Research Online, Purchase Offline, and vice versa), we've created a journey to visualise exactly how in-store composable technologies like Mercaux are helping to bridge the gap to support a frictionless omnichannel shopping experience.

Jigsaw's CX Transformation

Learn how Assisted Selling & Digital Styling redefine how customers interact with Jigsaw’s stores & Store Associates

What is Composable Architecture?

Composable Architecture means that every component of a retailer’s digital offering is pluggable scalable and easily replaceable.
Click here to download your guide.

Ready to Transform
your Stores ?

Contact our team to discuss your needs or get a demo.

Request Demo

We are Hiring! Apply Today

Exceptional Shopping Experiences
In-Store & Remotely

End-to-End In-Store CX Platform
That Unifies Store and Online Journeys

How Mercaux Boosts
Store Sales, Loyalty & Profitability

Serving multiple Verticals

Easy to Integrate
with your Systems

Recommended Content

Want to learn more?

Ready to Transform
your Stores ?

Contact us for
a Live Demo

Thank You for Your Request!

Exceptional Shopping Experiences In-Store & Remotely

End-to-End In-Store CX Platform That Unifies Store and Online Journeys

How Mercaux Boosts Store Sales, Loyalty & Profitability

Serving multiple Verticals

Easy to Integrate with your Systems

Recommended Content

Want to learn more?

Ready to Transform your Stores ?

Contact us for a Live Demo

Thank You for Your Request!

Exceptional Shopping Experiences
In-Store & Remotely

End-to-End In-Store CX Platform
That Unifies Store and Online Journeys

How Mercaux Boosts
Store Sales, Loyalty & Profitability

Easy to Integrate
with your Systems

Ready to Transform
your Stores ?

Contact us for
a Live Demo