The solution offers a true omnichannel experience, by facilitating and streamlining a full range of fulfilment options, such as:
Fulfil Orders from Store
Click & Collect
BOPIS/ ROPIS
- Receive order details, including relevant customer information
- Manage order workflow & statuses (New, Preparing, Ready to Collect, Collected)
- Confirm/ cancel or partially fulfil orders
- Access the Customer’s profile for a more personalised Click & Collect experience
Ship From Store
- Receive omnichannel orders to store and easily confirm/ cancel or partially fulfil
- Manage order workflow & statuses (Accepted by Store, Preparing, Packed, Collected by Courier)
- Print shipping labels and sign over order to courier for onward customer tracking
In-store Fulfilment Process
Place Orders from Store
Connect Customer Profiles with Orders
- Access a Customer’s entire purchase history and wish lists during the Click & Collect process
- Use this information to provide a personalised in-store experience and identify opportunities to cross-sell
- Use Mercaux to notify the Customer through multiple communication channels in case of any order issues
Leverage Stock in Other Stores and Online
- View stock across the whole retail estate
- Place online orders from store
- Place Click & Collect orders for another store
Solution Overview
Download the solution overview sheet to share details of our Omnichannel Fulfilment capabilities with interested colleagues.
Contact Us for a Personal Demo
Please fill out your details and we’ll be in touch with a link for you to choose a convenient time:
