Solutions
Clienteling
Single Customer View across all channels and Personalised Store Interactions
Results & Effects
-
Single customer view across all channels -
Higher sales conversion with personalised service -
Enhance your CRM with in-store behaviour data
Functionalities
Identify Customers In Store
Identify the customer in-store and access their personal profile including purchase history offline and online, wishlist, loyalty status and personal preferences.
Personalise the Experience
Suggest custom recommendations based on past online and offline purchases or previously shared preferences for a personalised experience. In addition, view AI-generated recommendations
and alternatives.
Capture Behaviour & Enrich Customer Profiles
Capture data on customer preferences and behaviour in store and enrich your CRM system for use in future interactions or marketing.
Personal Messages to
Customers from In-store
Give your customers the VIP treatment by emailing or messaging personalised looks, customised baskets and bespoke invitations to inspire them to return to the store or shop online.
Build your CRM Database
Add customers to your CRM database from the App in-store to join your loyalty programmes or be added to marketing communications.
Explore Mercaux Solutions
Contact Us for a Personal Demo
Let us know if you’d like us to give a demo and show you all the great features of the platform in person
