What makes our solution unique?

Remote selling is more than just a communication channel. By integrating with our broader suite of CX solutions, we suggest tailored talking tracks to associates that ensure conversations are relevant to each customer.

Elevated LTV

Boost customers’ LTV & satisfaction by maintaining personalised dialogues beyond the walls of the store

Integrated Experience

Seamlessly connected to Mercaux’s fully composable in-store CX platform, including customer insights, product data and customer-related tasks

Drive Sales

Generate new sales opportunities by motivating customers to make purchases outside their usual buying cycle.

Outbound Communications

Engage customers with relevant outbound messages that spark meaningful interactions that extends the Store Associate experience into their own home, resulting in more incremental sales.

Target List Creation

Filter the customer database to create targeted contact lists for Store Associates, based on criteria like purchase history, preferences, or recent store visits.

Target List Creation
121 Remote Conversations

Continue conversations that begun in-store remotely, or instigate brand new ones by leveraging insights from their 360° Clienteling profile, across WhatsApp, SMS, and email.

121 Remote Conversations
12Many Bulk Messaging

Group customers into targeted lists based on similar characteristics, such as past purchases, birthdays, or store visits, before sending a bulk message. Then, engage in conversations with those who respond.

12Many Bulk Messaging
Create Follow Up Tasks

Enable Store Associates to create customer-related tasks from remote conversations, ensuring follow-up actions are completed as promised to the customer.

Create Follow Up Tasks
121 Remote Conversations

Continue conversations that begun in-store remotely, or instigate brand new ones by leveraging insights from their 360° Clienteling profile, across WhatsApp, SMS, and email.

12Many Bulk Messaging

Group customers into targeted lists based on similar characteristics, such as past purchases, birthdays, or store visits, before sending a bulk message. Then, engage in conversations with those who respond.

Target List Creation

Filter the customer database to create targeted contact lists for Store Associates, based on criteria like purchase history, preferences, or recent store visits.

Create Follow Up Tasks

Enable Store Associates to create customer-related tasks from remote conversations, ensuring follow-up actions are completed as promised to the customer.

Inbound Communications

Store Associates can swiftly respond to inbound support messages, transforming each interaction into an opportunity to delight customers with a personalised service that drives incremental remote sales.

Inbound Orchestration

Ensure swift responses to inbound communications by routing them to the most recent active team member or the assigned associate, using our advanced chatbot and messaging orchestration system.

Inbound Orchestration
Flexible Messaging Templates

Accelerate outreach by utilising a wide range of multilingual, pre-designed conversational templates that ensure consistent tone and quality, to help all associates adhere to brand standards.

Flexible Messaging Templates
Rich Media and Easy Purchasing

Elevate customer interactions by sending rich media - images, documents, and videos. Guide customers to a mobile-optimised web app for enhanced product discovery and checkout, or offer a convenient pay-by-link option for a streamlined purchasing experience.

Rich Media and Easy Purchasing
Conversational AI co-pilot

Display suggested next steps to store associates during customer conversations, with an AI co-pilot that removes guesswork, enabling them to provide a top remote conversation while managing their other store-based commitments.

Conversational AI co-pilot
Inbound Orchestration

Ensure swift responses to inbound communications by routing them to the most recent active team member or the assigned associate, using our advanced chatbot and messaging orchestration system.

Flexible Messaging Templates

Accelerate outreach by utilising a wide range of multilingual, pre-designed conversational templates that ensure consistent tone and quality, to help all associates adhere to brand standards.

Rich Media and Easy Purchasing

Elevate customer interactions by sending rich media - images, documents, and videos. Guide customers to a mobile-optimised web app for enhanced product discovery and checkout, or offer a convenient pay-by-link option for a streamlined purchasing experience.

Conversational AI co-pilot

Display suggested next steps to store associates during customer conversations, with an AI co-pilot that removes guesswork, enabling them to provide a top remote conversation while managing their other store-based commitments.

Leverage Stores in Marketing Outreach

Integrate in-store experiences with engagement strategies orchestrated by 3rd party solutions, to run effective personalised marketing campaigns from stores, drive higher customer engagement and conversion rates

Auto-Trigger Outreach Tasks

Enhance your marketing automation by incorporating Store Associates to bring a human touch to your digital campaigns. Automatically assign tasks for them to engage with customers via WhatsApp or SMS at key moments, complementing your usual email and digital outreach.

Auto-Trigger Outreach Tasks
Leverage Stores for CTAs

Empower your marketing campaigns with a unique Call to Action (CTA) by allowing recipients to connect directly with a Store Associate. Move beyond the typical "click to a landing page" and offer customers a personalised, human interaction to drive higher conversions & sales.

Leverage Stores for CTAs
Mass Personalised Campaigns

Facilitate personalised communication at scale from HQ, directing staff to engage only with customers who respond. This creates the impression of a 121 message from a specific Store Associate, saving staff considerable time on individual outreach attempts.

Mass Personalised Campaigns
Auto-Trigger Outreach Tasks

Enhance your marketing automation by incorporating Store Associates to bring a human touch to your digital campaigns. Automatically assign tasks for them to engage with customers via WhatsApp or SMS at key moments, complementing your usual email and digital outreach.

Leverage Stores for CTAs

Empower your marketing campaigns with a unique Call to Action (CTA) by allowing recipients to connect directly with a Store Associate. Move beyond the typical "click to a landing page" and offer customers a personalised, human interaction to drive higher conversions & sales.

Mass Personalised Campaigns

Facilitate personalised communication at scale from HQ, directing staff to engage only with customers who respond. This creates the impression of a 121 message from a specific Store Associate, saving staff considerable time on individual outreach attempts.

Measure Remote Engagement Success

Evaluate the effectiveness of remote selling strategies on key performance metrics such as marketing campaign performance, customer conversion, and incremental omnichannel sales

Monitor Messaging Content

Monitor and evaluate how store staff handle messaging interactions, providing insights into overall messaging activity, message content, and response times.

Monitor Messaging Content
Analyse Campaign Performance

Take a deep dive into your stores' messaging performance and see how it drives key engagement metrics. Explore how activities like sharing products, looks & bundles, baskets, and payment links are contributing to increased sales.

Analyse Campaign Performance
Monitor Messaging Content

Monitor and evaluate how store staff handle messaging interactions, providing insights into overall messaging activity, message content, and response times.

Analyse Campaign Performance

Take a deep dive into your stores' messaging performance and see how it drives key engagement metrics. Explore how activities like sharing products, looks & bundles, baskets, and payment links are contributing to increased sales.

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