Salesforce Commerce Cloud

Mercaux's two-way integration with Salesforce Commerce Cloud (SFCC)

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Why the partnership?

  • Single customer view across all channels
    Empower Sales Associates in-store with data from SFCC
  • Higher sales conversion with personalised service
    Enrich your SFCC with content created from the store
  • Enhance your CRM with 
in-store behaviour data
    Mercaux integration with SFCC is pre-built, so going live is simple

Full Catalogue and Customer Insights into the Hands of your Sales Associates In-Store

Seamless Data Integration for Sales Assist & Endless Aisle
Display the full range of products you sell by displaying online product information and availability from SFCC into the Mercaux App for your Sales Associates to sell your endless aisle of products.
Omnichannel and Click & Collect
Place online orders from the store by transferring the basket to SFCC to complete the purchase, or click and collect in another store that has availability.
Grow Clienteling Capabilities with CRM Integration
Identify the customer in store and access their personal profile including purchase history offline and online, wishlist, loyalty status and personal preferences. Update their profile with notes and observations for subsequent shopping trips to continually personalise the experience.

Amplifying the voice of your Sales Associates Online

Authentic Content Created by your Sales Associates
Leverage your community of Sales Associates to style outfits or build product bundles within the App. Curate collections of styles or bundles with trending seasonal items and use through SFCC or Social Media.
Shop the Look
Inspire customers shopping online through SFCC to purchase entire looks (instead of individual products) by automatically transferring looks created in the Mercaux App to make them shoppable online.
121 Communication
Extend your customer experience beyond the store visit and reach out to customers directly via Mercaux’s integration with WhatsApp for Business.

Salesforce Commerce Cloud Integration

Salesforce Overview
Download the partner overview sheet to share details of our Salesforce (SFCC) integration with interested colleagues.
Download

Contact Us for a Personal Demo

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