Eng

Jigsaw: Exceptional
Shopping Experiences

Delivered to Sales Associates and shoppers under a single app

"Mercaux’s platform has become instrumental in assisting our Sales Associates in the way they sell, both with in-store and omnichannel e-commerce purchases. We have seen a markedly improved experience both for customers and staff as a result of the implementation of these tools. By streamlining tasks such as stock check in store, Sales Associates are freed up to spend more time with customers, delivering great service. In particular, our staff feel empowered by tools that provide them with everything they need to ensure every customer walks out of the door satisfied."

Vicki Baker
Head of Retail at Jigsaw

Partnership Goals & Objectives

Mercaux became Jigsaw’s digital transformation partner in 2022, with the objective of redefining the shopping experience, empowering their salespeople to provide next-level service, and improving the process of online ordering to capture potential lost sales.

Sales Assist & Omnichannel

Customers benefit from viewing the endless aisle of products so staff can recommend products available in-store, fulfil the order through another store or complete the transaction through ecommerce, improving conversion and reducing lost sales. All of this also boosts average transaction & order values.

Inspire Customers with Looks

Alongside AI-powered alternatives, the Digital Styling solution provides powerful styling recommendations and full outfits. Mercaux brings together website recommendations and staff-created looks to inspire customers with new product combinations, all of which enables Sales Associates to upsell.

Streamlining Operations

Instant stock check, as well as simplified and faster replenishment all work together to reduce the time Jigsaw staff need to spend on manual tasks, freeing them from having to continually visit the stock room. Instead, this enables them to spend more time with customers, delivering great service.