Personalised 121 communications

Filter the customer database to create targeted contact lists for Store Associates, based on criteria like purchase history, preferences, or recent store visits.

Continue conversations that begun in-store remotely, or instigate brand new ones by leveraging insights from their 360° Clienteling profile, across WhatsApp, SMS, and email.

Group customers into targeted lists based on similar characteristics, such as past purchases, birthdays, or store visits, before sending a bulk message. Then, engage in conversations with those who respond.

Enable Store Associates to create customer-related tasks from remote conversations, ensuring follow-up actions are completed as promised to the customer.

Ensure swift responses to inbound communications by routing them to the most recent active team member or the assigned associate, using our advanced chatbot and messaging orchestration system.

Accelerate outreach by utilising a wide range of multilingual, pre-designed conversational templates that ensure consistent tone and quality, to help all associates adhere to brand standards.

Elevate customer interactions by sending rich media - images, documents, and videos. Guide customers to a mobile-optimised web app for enhanced product discovery and checkout, or offer a convenient pay-by-link option for a streamlined purchasing experience.

Display suggested next steps to store associates during customer conversations, with an AI co-pilot that removes guesswork, enabling them to provide a top remote conversation while managing their other store-based commitments.

Enhance your marketing automation by incorporating Store Associates to bring a human touch to your digital campaigns. Automatically assign tasks for them to engage with customers via WhatsApp or SMS at key moments, complementing your usual email and digital outreach.

Empower your marketing campaigns with a unique Call to Action (CTA) by allowing recipients to connect directly with a Store Associate. Move beyond the typical "click to a landing page" and offer customers a personalised, human interaction to drive higher conversions & sales.

Facilitate personalised communication at scale from HQ, directing staff to engage only with customers who respond. This creates the impression of a 121 message from a specific Store Associate, saving staff considerable time on individual outreach attempts.

Monitor and evaluate how store staff handle messaging interactions, providing insights into overall messaging activity, message content, and response times.

Take a deep dive into your stores' messaging performance and see how it drives key engagement metrics. Explore how activities like sharing products, looks & bundles, baskets, and payment links are contributing to increased sales.