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Extend SAP CX into store

Mercaux enables new omnichannel scenarios by extending SAP benefits into store

With the growth of eCommerce, retailers and brands have been trying to bridge the gap between the customers online and in-store experience.
Mercaux’s solutions are helping to do just that.
Mercaux is helping to elevate the physical store towards a fully integrated digital ecosystem

Peter Akbar
Global VP and Chief Customer Fashion

Recent Collaboration

Mercaux was invited by SAP to their SAP Fashion Council Event, where we presented our joint solutions covering various aspects such as clienteling, store fulfillment, endless aisle, and store engagement. We are excited about the possibilities that arise from this collaboration and look forward to future discussions and developments.

[WEBINAR] How can a Next Gen retail store really become Next Gen?

Are you passionate about the in-store shopping experience? Is your retail operation hindered by fragmentation? Watch this video featuring Olga Kotsur, CEO and Founder of Mercaux, as she imparts her wisdom on bridging the gap between online and offline retail environments through store digitalization.

Mercaux featured in keynote presentation for SAP Sapphire Roadshow

Welcome to the era of Intelligent CX! Explore how SAP seamlessly integrates 50 years of industry expertise with intelligent Customer Experience (CX), just like Mercaux. Watch this video to Learn how to enhance loyalty and profitability through interconnected, insightful, and adaptable solutions. Registration required to view recording.

Mercaux shares their experience of the SAP.io New York Foundry

SAP.iO unites customers and startups, harnessing the potential of SAP to propel cloud innovation. As a integral component of SAP.iO, delve into authentic testimonials from the SAP.iO portfolio, including alumni member, Mercaux.

Extend SAP Commerce Cloud Into Store

Assisted Selling for Endless Aisle of Products

Display real-time online product information, descriptions, availability and inspirational content from SAP CX into the Mercaux App for Sales Associates to sell your endless aisle of products.

Powerful Selling Content and Recommendations

View key selling points of each product including styling recommendations, reviews and inspiring videos. Early access to product details, including size guidelines, care and fabric instructions that match online.

Authentic Content Created by your Sales Associates

Leverage your community of Sales Associates to style outfits or build product bundles within the App. Curate collection of styles or bundles with trending seasonal items and use through SFCC or Social Media.

Enhanced Clienteling offering with CRM Integration

Identify the customer in store and access their personal profile including purchase history offline and online, wishlist, loyalty status and personal preferences. Update their profile with notes, observations and interests from their visit and transfer them online.

Offer Alternatives when Product Unavailable In-Store

View similar product alternatives from the in-store collection when a product is out of stock or order online or in another store.

Prevent Lost Sales with Omnichannel Capabilities

Place online orders from the store by transferring the basket to SAP CX to complete the purchase, click and collect in another store that has availability, or email the basket to the customer for them to purchase through eCommerce at a later date.

SAP Analytics Cloud Integration

Open the Black Box of In-Store Data

Reveal valuable in-store customer behaviour, staff performance and product funnel data in a customer’s path-to-purchase.

How do we integrate with the SAP Ecosystem?

SAP Partnership Overview

Download the partnership overview sheet to share details of our integration with SAP CX Commerce with interested colleagues.

Download

Visit Mercaux's SAP AppCentre listing here:

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