Soluzioni per molteplici settori
I clienti si recano nei negozi di casa e arredamento per vari motivi, dagli acquisti quotidiani alla ricerca di consigli per progetti di ristrutturazione. Per soddisfare le diverse esigenze dei clienti, è necessario implementare soluzioni che li indirizzino rapidamente verso i prodotti più adatti o che ispirino l'acquisto di progetti completi, sia in negozio che a distanza.
Why is a purpose-built solution needed?
Adress diverse Customer needs
Expert advice or quick purchases
Reflect Complex Products
Apply numerous parameters like colour, style, and size
Transformation Projects
Support for longer-term refurbishment projects
Promote relevant add-ons
Offer insurance, after-care services and extended warranty
A Single App for Store Associates
Utilise Advanced Product Search
Use powerful search capabilities to filter entire product assortment by the finest details like material, shape, style, and more unique attributes. See matching products in-store, online and from other stores.
Utilise Complex Product Parameters
Apply numerous colour, style, and size parameters to each item you present. Elevate product discovery, spotlighting sustainable design and eco-materials. Inspire customers to 'purchase the look' of an entirely new living-room or bedroom by displaying designs alongside products.
Access Customer Profile and Capture In-Store Behaviours
Access 360-view profile including purchase history, wishlist, loyalty status and personal preferences (preferred material, style, other). Capture missing information and in-store behaviour for future remarketing.
Provide Bespoke Shopping Experiences
Harness the power of past interactions for personalised recommendations generated from your collection and tailored individually by recommendation engine.
Book Appointments with design team
Offer appointment-based interior design services for your clients. Work together on clients’ design needs for a personalised shopping experience. Save notes and create dedicated wishlists and looks for each of the spaces.
Sell Remotely from Store
Initiate a new conversations via inbounds from Ecom, email, SMS, or WhatsApp or send outbound messages. Utilise 360° profile view and full inventory access to personalise every interaction, whether continuing in-store dialogues or driving new ones.
Promote Add-ons & Checkout
For larger purchases, offer flexible payment option in-store such as Buy Now Pay Later. Additionally, use the opportunity to up-sell offering aftercare service, product customisation options or warranty and complete transaction with mPOS capability.
Leverage Tasks for Timely Next Steps
Orchestrate personalised interactions via Task Management capabilities by allowing your store staff to create client-related reminders and channeling tasks based on automated client engagement rules.
Flexible Omnichannel Fulfilment
Harness company-wide inventory online and in other stores to efficiently locate and fulfill customer orders for specific items, for them to order online, reserve & collect, fulfill from store stock or arrange a ship-from-store.
Keep staff focused, informed and aligned
Centralise and prioritise daily operations from visual merchandising to price adjustments and product training with Task Management module designed for both manager-delegated and HQs-driven tasks.
Allow Stores & Staff to easily track KPIs
Empower stores with immediate access to their KPIs and progress through dynamic dashboards or uploaded reports on usage and performance. Enable a clear view of goals vs. current achievements.
Track usage and gain valuable insights
Harness usage statistics to understand customer journey, lost sales and preferences. Make store staff activities transparent and measurable. Collect actionable insights to refine the shopping experience.
A Suite of Self-Service Solutions
Progressive Web Apps
Equip customers with digital self-service capabilities on their own device and give them the power to easily discover products, check availability, build baskets and checkout anywhere in-store.
Self-Service Discovery Kiosks
Introduce self-service kiosks to eliminate the need for customers to search for items (or store associates). Customers browse the endless aisle, find inspiration from engaging content on display, and easily request assistance.
Self-Checkout Kiosks
Enhance the convenience of customers seeking a quick in-store experience by deploying self-service kiosks. These kiosks enable customers to bypass queues complete their purchase using scanning or RFID technology.
Approfondimento di Settore
Scarica la scheda di approfondimento di settore per condividere i dettagli delle nostre soluzioni su misura per i negozi di casa e arredamento con i colleghi.
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your Stores ?
Contact our team to discuss your needs or get a demo.
