Product Overview

Built-for-purpose modular in-store digital platform aligned to your digital transformation roadmap

Connect your Stores to The Digital World and Transform them into Multi-Purpose Centres

Connected Customer Solutions

Remote Shopping
Customers are given the option to speak to a Store Associate via WhatsApp and Video Calls whilst shopping through ecommerce, browsing social media or as a call to action in marketing communications, humanising their digital experience.
Self-service Kiosks
Touch screen kiosks display the endless aisle of products and help customers find the perfect product. Access real-time availability of products, call for assistance, build a basket and self-checkout.
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Digital Fitting Room
Scan a barcode for product descriptions and recommendations, browse the endless aisle of products, request items be brought by staff and build a basket, all without leaving the fitting room.
Appointment Setting
Offer customers a convenient time to visit the store for personal shopping, or book a fitting room with products ready to try on. Manage appointments, save notes and collect customer insights on their visit to the store to build their profile.
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Consumer QR App
Easy to launch Web App by QR Code or short URL. Scan barcodes for product information and availability in-store and online, view the in-store and online catalogue, and utilise fast and easy search.
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  • Remote Shopping
  • Self-service Kiosks
  • Digital Fitting Room
  • Appointment Setting
  • Consumer QR App

Connected Store Associate Solutions

Sales Assist & Omnichannel
Empower Sales Associates with the tools to deliver superior customer service by giving them access to the endless aisle catalogue with details, product availability and cross-selling recommendations.
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Clienteling
Deliver a highly personalised shopping experience in-store and remotely by accessing 360° customer view including purchase history, in-store interaction notes, product interests and wish lists.
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Floor Runner
Save time by eliminating endless replenishments trips to the stock room by sending requests directly from the shop floor to staff in the stock room when a product is requested.
Mobile POS (mPOS)
Allow customers to checkout anywhere in-store for online and in-store transactions with a store associate, without the need to join the queue at the cash register.
Fulfilment
Unlock and leverage the entire inventory from across the business to fulfil orders in the most economical way possible, including BOPIS/ROPIS, click & collect and ship-from-store.
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Appointments
Manage personal shopping or fitting room bookings. View upcoming appointments, curate a bespoke list of products for them to view and save customer notes on their visit to build their CRM profile.
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Remote Selling
Offer a personalised remote shopping experience with a real store associate to provide product information, styling advice and basket creation for easy checkout via Email, WhatsApp and Video.
Store Operations
Streamline the communication between stores and HQ by providing store staff with the ability to receive notifications from management, access corporate materials and leave comments in response.
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  • Sales Assist & Omnichannel
  • Clienteling
  • Floor Runner
  • Mobile POS (mPOS)
  • Fulfilment
  • Appointments
  • Remote Selling
  • Store Operations

Connected Insights

Analyse Customer Behaviour
Collect data on every interaction that a customer has with you online, in-store and through remote selling capabilities. View their engagement in a timeline to show their loyalty over time and use this to personalise their future engagement with you.
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Reveal Staff Performance
Reveal the performance of individual staff members by reporting on their use of the different functionalities within Mercaux’s solutions. Attribute their actions to sales and identify areas for improvement.
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Understand Product Interest
Identify the most/least popular products, styles and colours requested. Use this information to inform future merchandising and inventory management decisions to generate more revenue and reduce the number of lost sales.
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Make existing data actionable
Bring data from different sources into one centralised powerful platform to show the impact of online, offline and remote selling activities on one another, including conversion, sales and LTV.
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  • Analyse Customer Behaviour
  • Reveal Staff Performance
  • Understand Product Interest
  • Make existing data actionable

The Missing Piece of the Unified Commerce Puzzle

The Missing Piece of the Unified Commerce Puzzle

Retailers have long benefited from many isolated digital touch points to help inform future strategies. The missing piece of the puzzle, however, has always been the store. Mercaux’s In-Store Cloud derives granular in-strore data and connects with other digital touch points to deliver superior omnichannel customer experiences.

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