Product Overview

Modular solutions aligned to your digital transformation roadmap

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Mercaux’s core solutions equip Sales Associates with the tools they need to personalise the customer experience, improve store efficiency and increase sales online and offline. Additional add-ons elevate stores towards a fully integrated digital ecosystem. Our platform is fully modular, meaning that retailers can pick and choose those that fit their needs and level of system readiness.

Improve the In-Store Customer Journey and Increase Sales

Core Solutions

  • Sales Assist & Omnichannel
  • Clienteling
  • Self-Service

    Core Solutions

    Sales Assist & Omnichannel
    Empower Sales Associates with the tools to deliver superior customer experiences
  • Empower Sales Associates with the tools to deliver superior
    customer experiences
    • Product availability, details, comparisons, and cross-selling
    • View the endless aisle catalogue and place online orders
    • Powerful selling content and styling recommendations
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    Sales assist
  • Clienteling
    Deliver a highly personalised shopping experience in-store and remotely
  • Deliver a highly personalised shopping experience in-store and remotely
    • 360° customer view including purchase history, interactions etc.
    • Use past engagement data to personalise the experience
    • Capture in-store product interests to leverage in other channels
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    Clienteling
  • Self-Service
    Product availability, endless ailse catalogue and inspirational content in shoppers’ own hands
    • Self-service Kiosks
    • B2C Web App
      • Touch screen kiosks display the endless aisle of products
      • Browse the catalogue or use powerful search to find the perfect product
      • Access real-time availability of products in-store, in other stores and online
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      B2C Web App
      • Easy to launch Web App by QR Code or short URL
      • Scan barcodes for product information and availability in-store and online
      • Powerful selling content, cross-selling, alternatives and styling recommendations
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      B2C Web App

Supported by HQ Platform

  • In-Store Data Analytics
  • Content Management System

    Supported by HQ Platform

    In-Store Data Analytics
    Deliver a superior shopping experience by utilising in-store customer behaviour, staff performance and product data
  • In-Store Data Analytics
    Deliver a superior shopping experience by utilising in-store customer behaviour, staff performance and product data
    • Reveal the reasons behind low conversion or basket size
    • In-depth app analytics reflecting different staff behaviours
    • Data transfer to your BI, planning and marketing automation software
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    In Store Data
  • Content Management System
    Configure every element of the App to match your branding and anage all the content displayed
  • Content Management System
    Configure every element of the App to match your branding and anage all the content displayed
    • Configure the app to match your branding
    • Manage all the content that’s displayed in the App
    • Define what products to offer as alternatives or cross-sell
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    Content Managment & Analytics

Add-On Solutions

  • Level 1
  • Level 2

    Add-On Solutions

    Level 1
    Elevate your in-store capabilities to a more advanced level.
  • Elevate your in-store capabilities to a more advanced level
    • VM Guidelines & Training
    • Click & Collect
    • Styling & Bundling
    • Floor Runner
    • Social Media
    • Store Communications
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    Level 1 add-ons
  • Level 2
    Our most advanced solutions result in a fully integrated digital ecosystem
  • Our most advanced solutions result in a fully
    integrated digital ecosystem
    • AI Recommendations
    • Mobile Checkout
    • Advanced Product Analytics
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    Level 2 add-ons

Your Digital
Transformation Journey

Your Digital
Transformation Journey

Gain immediate benefits today, while paving the way for future in-store digital transformation with a future-proof platform that fits in with your digitalisation roadmap.

Contact Us for a Personal Demo

Let us know if you’d like us to give a demo and show you all the great features of the platform in person