Appointments
Accept & Manage
In-Store & Virtual Appointments
Hyper-Personalised Customer Experiences
What makes our solution unique?
Mercaux’s Appointment solution offers diverse booking channels, AI-driven staff allocation, tailored talking tracks by connecting with Clienteling, cross-sell opportunities with Assisted Selling, note capture, and enriched customer profiles, with easy follow-up via remote selling capabilities.
Define your own booking steps, services, involved staff and data that should be captured
Deeply integrated into other Mercaux CX components, such as Assisted Selling, Clienteling, Task Management
Ability to book through various channels, e.g. website, WhatsApp, app for store staff
Create & Accept bookings
Store Associates simply create new bookings in-store through The Mercaux’s App, via remote selling channels, or provide the ability for customer to book an appointment through digital channels. The booking is connected to a customer’s 360° profile in CRM/CDP to provide intelligence to staff.
Prepare for Appointments
Access a customer’s 360° profile view, including preferences, purchase history, wish lists, and notes from previous visits to help prepare for the appointment. Leverage Mercaux’s Intelligent Task Management solution to manually & automatically create appointment-related tasks leading up to the visit.
After Appointment Engagement
Extend customer engagement post-appointment with Mercaux's remote selling solution. Utilise appointment notes to customise talking points for tailored, personalised, and engaging follow-up conversations that lead to conversion and bigger baskets.
Ready to Transform
your Stores ?
Contact our team to discuss your needs or get a demo.
