Product Overview

Modular solutions aligned to your digital transformation roadmap

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Mercaux’s core solutions equip Sales Associates with the tools they need to personalise the customer experience, improve store efficiency and increase sales online and offline. Additional add-ons elevate stores towards a fully integrated digital ecosystem. Our platform is fully modular, meaning that retailers can pick and choose those that fit their needs and level of system readiness.

Improve the In-Store Customer Journey and Increase Sales

Core Solutions

  • Sales Assist & Omnichannel

    Enhance the customer experience by empowering Sales Associates with instant in-store inventory and product information, matching recommendations, automated alternatives and access to endless aisle.
  • Clienteling

    Deliver a personalised shopping experience by suggesting custom recommendations based on previous online and offline purchases, ecommerce wish lists and saved preferences from your internal CRM system.
  • Kiosk & Self-Service

    Turn your stores into discovery centres
    and improve efficiencies by empowering customers to explore your in-store and endless aisle of products and inspring content with our self-service touch screen solutions.

Supported by HQ Management and Analytics Platform

Understand the true impact of in-store technology through Mercaux’s HQ Management Platform. Capturing key metrics on Customer Engagement, Product Funnel and Sales Associate Behaviours, head office has full visibility of performance across the entire estate of connected stores. The platform is also your single-access-point for managing the content displayed on the in-store tablets and kiosks.

Add On Solutions

  • Level 1

    • VM Guidelines & Training
    • Click & Collect
    • Styling & Bundling
    • Floor Runner
    • Social Media
    • Store Communications
  • Level 2

    • AI Recommendations
    • Mobile Checkout
    • Advanced Product Analytics

Your Digital
Transformation Journey

Your Digital
Transformation Journey

Gain immediate benefits today, while paving the way for future in-store digital transformation with a future-proof platform that fits in with your digitalisation roadmap.

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